Service Manager

Depaul UK; Bishop Auckland; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Tailored training and development

26 days' annual leave rising with time

Employer pension contributions up to 7

Family-friendly leave

Employee Assistance Programme with 24/

Cash health plan

Range of discounts

Job summary

Depaul UK is seeking a Service Manager to lead the Bishop Auckland Supported Accommodation Service and Tow Law Dispersed Supported Accommodation Service, guiding a team of Progression Coaches, Night Progression Coaches and Outreach Progression Coaches to deliver safe, person-centred support for young people aged 18 to 24.

You will play a pivotal role in safeguarding, service development and building strong partnerships with local agencies, ensuring high-quality housing management, risk

Qualifications

• Experience delivering safe services to young people at risk in accommodation and community settings.
• Strong safeguarding knowledge and experience using risk assessments and support plans.
• Sound judgment when managing complex situations and balancing risk.
• Good literacy, numeracy and IT skills.
• Effective collaborative working and the ability to maintain professional boundaries.
• A commitment to equality, diversity, health and safety, and treating everyone with dignity and respect.

Responsibilities

• Leading, supervising and developing staff to deliver high-quality support across accommodation and community-based services.
• Overseeing safeguarding, risk assessments and support planning.
• Maintaining effective housing management, property standards and health and safety.
• Managing budgets, monitoring outcomes and ensuring services meet performance targets.
• Building strong relationships with commissioners, local authorities and partner agencies.
• Working with internal teams to ensure services run smoothly.

Skills

Leadership

Safeguarding

Budget management

Staff development

Risk assessment

IT literacy

Job description

Join Depaul UK and make a lasting difference to young people facing homelessness. As Service Manager, you will lead the Bishop Auckland Supported Accommodation Service and Tow Law Dispersed Supported Accommodation Service, supporting young people aged 18 to 24. You will manage a team of Progression Coaches, Night Progression Coaches and Outreach Progression Coaches, ensuring young people receive safe, effective and person-centred support. Your leadership will help them build confidence, develop independent living skills, sustain tenancies and access education, employment and training.

Key responsibilities include:

• Leading, supervising and developing staff to deliver high-quality support across accommodation and community-based services.
• Overseeing safeguarding, risk assessments and support planning.
• Maintaining effective housing management, property standards and health and safety.
• Managing budgets, monitoring outcomes and ensuring services meet performance targets.
• Building strong relationships with commissioners, local authorities and partner agencies.
• Working with internal teams to ensure services run smoothly.

The role includes participation in Depaul UK's national on-call service. An enhanced DBS check is required.

You will be a confident, compassionate leader with significant management experience, including supervising teams and individuals.

You will bring:

• Experience delivering safe services to young people at risk in accommodation and community settings.
• Strong safeguarding knowledge and experience using risk assessments and support plans.
• Sound judgement when managing complex situations and balancing risk.
• Good literacy, numeracy and IT skills.
• Effective collaborative working and the ability to maintain professional boundaries.
• A commitment to equality, diversity, health and safety, and treating everyone with dignity and respect.

You will also be committed to reflective practice, ongoing learning and Depaul UK's values.

Depaul UK works to prevent homelessness and support young people to achieve their potential. Since 1989, the charity has grown from a single housing project into an organisation providing accommodation, prevention and support services to thousands of marginalised young people each year.

Depaul UK welcomes applications from people of all backgrounds. A criminal record is not an automatic barrier to employment.

Benefits include:

• tailored training and development
• 26 days' annual leave rising with service
• employer pension contributions up to 7%
• family-friendly leave
• an Employee Assistance Programme with 24/7 GP access
• a cash health plan
• a range of discounts

Other roles you may have experience of could include Supported Housing Manager, Supported Accommodation Manager, Youth Services Manager, Housing Services Manager, Homelessness Services Manager or Support Services Manager.

Organisation

Depaul UK View profile Registered Charity 101 - 500