Service Manager

Depaul UK; North East; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Pension

26 days annual leave

Employer pension contributions up to 7

Family-friendly leave

Employee Assistance Programme with 24/

GP access - 24/7

Cash health plan

Discounts

Job summary

Depaul UK is seeking a Service Manager to lead two supported accommodation services in Bishop Auckland and Tow Law. You will supervise Progression Coaches and Outreach teams, ensuring safe, person-centred support for 18–24-year-olds.

You will drive safeguarding, housing management, budgeting and performance, while building strong links with local authorities and partners to sustain tenancies and access education, employment and training.

Qualifications

• Experience leading teams in housing or youth services.
• Strong safeguarding knowledge and applying risk assessments.
• Comfort with budgeting, reporting and targets.
• Excellent written and verbal communication skills.

Responsibilities

• Lead, supervise and develop staff to deliver high-quality support.
• Oversee safeguarding, risk assessments and support planning.
• Maintain housing management, property standards and health and safety.
• Manage budgets and monitor outcomes against targets.
• Build relationships with commissioners and partner agencies.
• Collaborate with internal teams to ensure smooth service delivery.

Skills

Leadership

Staff supervision

Safeguarding

Risk assessments

Budget management

Communication

IT skills

Job description

Service Manager

Position: Service ManagerSalary: £36,080 per annum, plus pension and excellent benefitsLocation: Bishop Auckland and Tow Law, DurhamHours: Full time, 37.5 hours per weekContract: PermanentClosing date: 17 November 2026

About the Role

Make a lasting difference to young people facing homelessness.

As Service Manager, you will lead the Bishop Auckland Supported Accommodation Service and Tow Law Dispersed Supported Accommodation Service, supporting young people aged 18 to 24.

You will manage a team of Progression Coaches, Night Progression Coaches and Outreach Progression Coaches, ensuring young people receive safe, effective and person-centred support. Your leadership will help them build confidence, develop independent living skills, sustain tenancies and access education, employment and training.

Key responsibilities include:

• Leading, supervising and developing staff to deliver high-quality support across accommodation and community-based services.
• Overseeing safeguarding, risk assessments and support planning.
• Maintaining effective housing management, property standards and health and safety.
• Managing budgets, monitoring outcomes and ensuring services meet performance targets.
• Building strong relationships with commissioners, local authorities and partner agencies.
• Working with internal teams to ensure services run smoothly.

The role includes participation in the charity’s national on-call service. An enhanced DBS check is required.

About You

You will be a confident, compassionate leader with significant management experience, including supervising teams and individuals.

You will bring:

• Experience delivering safe services to young people at risk in accommodation and community settings.
• Strong safeguarding knowledge and experience using risk assessments and support plans.
• Sound judgement when managing complex situations and balancing risk.
• Good literacy, numeracy and IT skills.
• Effective collaborative working and the ability to maintain professional boundaries.
• A commitment to equality, diversity, health and safety, and treating everyone with dignity and respect.

You will also be committed to reflective practice, ongoing learning and Depaul UK’s values.

About the Organisation

The charity works to prevent homelessness and support young people to achieve their potential. Since 1989, they have grown from a single housing project into an organisation providing accommodation, prevention and support services to thousands of marginalised young people each year.

• tailored training and development
• 26 days’ annual leave rising with service
• employer pension contributions up to 7%
• family-friendly leave
• an Employee Assistance Programme with 24/7 GP access
• a cash health plan
• a range of discounts

Depaul UK welcomes applications from people of all backgrounds. A criminal record is not an automatic barrier to employment.

Other roles you may have experience of could include Supported Housing Manager, Supported Accommodation Manager, Youth Services Manager, Housing Services Manager, Homelessness Services Manager or Support Services Manager.