Service Manager (12-Month Fixed-Term Contract)

Depaul International; Manchester; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

26 days annual leave

Pension scheme with employer employer

Employee Assistance Programme

Flexible working

Job summary

Depaul UK is seeking a Service Manager to lead two Manchester-based supported accommodation services for young people aged 18-25 who are experiencing homelessness or at risk. The role is a 12-month fixed-term contract with a focus on delivering psychologically informed, person-centred support and strong outcomes.

You will manage a multidisciplinary team, work with local authorities and partners, and ensure services remain safe, effective and responsive to need.

Qualifications

• Experience leading teams and managing support services.
• Experience working with people facing homelessness, complex needs, or social disadvantage.
• Knowledge of safeguarding, risk management, and housing-related support.
• Strong partnership-working and stakeholder management skills.
• Experience managing service performance, budgets, resources, and compliance requirements.

Responsibilities

• Lead two supported accommodation services for young people aged 18-25.
• Oversee delivery of high-quality, psychologically informed, person-centred support.
• Collaborate with local authorities, commissioners and partner agencies to maintain safe and effective services.
• Drive service quality, innovation and continuous improvement.

Skills

Team leadership

Budget management

Stakeholder engagement

Service improvement

Safeguarding knowledge

Job description

Join Us and Help Shape Brighter Futures

At Depaul UK, we believe in people’s potential — and we take action every day to help unlock it. Whether you’re supporting young people directly or strengthening our organisation behind the scenes, your work will create real, lasting impact.

About the Role

Service Manager, Manchester (12-Month Fixed-Term Contract)

£39,080.00 + Excellent Benefits

Are you an experienced leader with a passion for supporting young people experiencing homelessness to build brighter, more independent futures? Do you have the skills to inspire teams, drive service excellence, and deliver meaningful outcomes for young people facing complex challenges? If so, we'd love to hear from you.

We're looking for a Service Manager to join our Safestop and Burnage Lane services in Manchester on a 12-month fixed-term contract. This is an exciting opportunity to lead two established supported accommodation services for young people aged 18-25 who are experiencing homelessness or are at risk of homelessness. You'll play a vital role in ensuring young people receive the support, encouragement, and opportunities they need to develop resilience, gain independence, and achieve their goals.

As Service Manager, you'll lead a multidisciplinary team and oversee the delivery of high-quality, psychologically informed, and person-centred support. Working closely with colleagues, local authorities, commissioners, and partner agencies, you'll ensure services remain safe, effective, and responsive to the needs of young people.

Why Join Us?

This role offers the opportunity to:

• Lead two impactful accommodation services supporting young people facing homelessness and multiple disadvantages.

• Develop and motivate a committed team to deliver exceptional support and positive outcomes.

• Drive service quality, innovation, and continuous improvement.

• Build strong partnerships with local stakeholders and external agencies.

• Make a lasting difference to the lives of young people at a critical stage in their journey towards independence.

What We're Looking For

We're keen to hear from candidates who have:

• Experience leading teams and managing support services.

• Experience working with people facing homelessness, complex needs, mental health challenges, or social disadvantage.

• Knowledge of safeguarding, risk management, support planning, and housing-related support.

• Strong partnership-working and stakeholder management skills.

• Experience managing service performance, budgets, resources, and compliance requirements.

• A commitment to equality, diversity, inclusion, and delivering person-centred services.

Why Depaul UK?

At Depaul UK, we believe in the potential of every person and the power of positive relationships to create lasting change. This role offers the opportunity to lead services that help young people build safer, more stable futures while developing your own leadership experience within a supportive and values-driven organisation.

If you're motivated by purpose, thrive on leading people and services, and want to join an organisation where your contribution truly matters, we'd love to hear from you. In return, you'll benefit from excellent learning and development opportunities, supportive leadership, a competitive benefits package, and the chance to make a genuine impact on the lives of young people across Manchester.

What You’ll Receive

• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family‑friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death‑in‑service benefit
• Access to legal and practical support

Safer Recruitment

Depaul International (DPI) is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.