Service Manager

Clear.; Essex; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Company car or car allowance

Private healthcare

Pension

23 days annual leave + bank holidays +

Birthday off

Hybrid working

Job summary

Clear. is seeking an experienced BMS Service Manager in the Essex area to own the service operation, lead engineers, and maintain strong client relationships, delivering consistently high-level technical support.

The role involves managing maintenance activity, improving service performance, mentoring engineers, and supporting renewals in a hybrid working setup with a competitive package.

Qualifications

• Experience managing engineers or a BMS service function.
• Good understanding of HVAC controls and BMS systems.
• Strong customer-facing and communication skills.
• Commercial awareness and ability to manage client expectations.
• Experience with Trend or other major BMS platforms would be advantageous.
• Full UK driving licence.

Responsibilities

• Lead and manage the BMS service engineering team.
• Oversee planned, reactive and preventative maintenance activity.
• Manage engineer allocation, workload and response times.
• Act as a senior point of contact for key customers.
• Monitor service performance, KPIs and customer satisfaction.
• Support the commercial team with renewals, additional works and opportunities.
• Assist with technical escalations and complex BMS issues.
• Manage subcontractors and external suppliers where required.
• Ensure engineers operate in line with company procedures and H&S requirements.
• Identify opportunities to improve service processes and efficiency.
• Support recruitment, development and mentoring of engineers.

Skills

BMS service management

HVAC controls

Customer-facing

Commercial awareness

Trend/BMS platforms

Full UK driving licence

Tools

Trend

Job description

£60,000 - £80,000 + Company car or car allowance + private healthcare + pension + 23 days annual leave + bank holidays + birthday off + hybrid working

We're working with an established and growing BMS, smart-building and energy management business that is helping clients improve the way their buildings operate, perform and consume energy.

They're now looking for an experienced BMS Service Manager to take ownership of the service operation, leading engineers, managing client relationships and ensuring customers receive a consistently high level of technical support.

Responsibilities

• Lead and manage the BMS service engineering team.
• Oversee planned, reactive and preventative maintenance activity.
• Manage engineer allocation, workload and response times.
• Act as a senior point of contact for key customers.
• Monitor service performance, KPIs and customer satisfaction.
• Support the commercial team with renewals, additional works and opportunities.
• Assist with technical escalations and complex BMS issues.
• Manage subcontractors and external suppliers where required.
• Ensure engineers operate in line with company procedures and H&S requirements.
• Identify opportunities to improve service processes and efficiency.
• Support recruitment, development and mentoring of engineers.

Desired Experience

• Previous experience managing engineers or a BMS service function.
• Good understanding of HVAC controls and BMS systems.
• Strong customer-facing and communication skills.
• Commercial awareness and ability to manage client expectations.
• Experience with Trend or other major BMS platforms would be advantageous.
• Full UK driving licence.

For more information, please reach out to - [e-mail]