BMS Service Manager

SER Limited; City of Westminster; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Company car allowance

Health insurance

Pension

25 days annual leave

Job summary

SER Limited is seeking a BMS Service Manager in London with travel to Colchester as required. The role leads the service department, delivering maintenance, upgrades and high-quality service delivery while managing client relationships and ensuring commercial performance.

You will drive standards, optimize processes and support growth of the service division, supervising engineers and coordinating with project teams. The position offers a competitive package and growth opportunities.

Qualifications

• Extensive leadership experience in a M&E/BMS service context.
• Proven track record in managing service delivery and client relationships.
• Strong understanding of BMS service, maintenance and remedial works.

Responsibilities

• Lead and develop the service team to achieve SLAs and quality standards.
• Deliver PPM, reactive maintenance and remedial works with safe and efficient practices.
• Oversee contracts, renewals, variations and commercial activity.
• Monitor revenue, costs and profitability of the service function.
• Ensure accurate invoicing and effective handover of new systems into service.

Skills

Team leadership

Client relationship management

BMS knowledge

Operational excellence

Communication

Tools

Trend

Tridium Niagara

Siemens

Schneider

Job description

BMS Service Manager

Location: London, with travel to the Colchester office as required

Salary: £60,000 - £70,000 + Benefits

The Role

My client is a specialist BMS company looking for an experienced BMS Service Manager to lead and develop their service department.

This is a key management position, responsible for overseeing service delivery, leading a team of engineers, maintaining strong client relationships and ensuring the commercial performance of the service function.

You will play a hands‑on role in driving operational standards, improving processes and supporting the continued growth of the service division.

Key Responsibilities

Team Leadership

• Lead, manage and motivate a team of BMS Service Engineers


• Set clear performance expectations and conduct regular reviews and appraisals


• Identify training and development requirements across the service team


• Support engineers with technical and operational challenges


• Manage escalated issues and promote a collaborative, high‑performing team culture


• Assist with recruitment and onboarding of new service engineers where required

Service & Operational Management

• Take overall responsibility for the delivery of PPM, reactive maintenance and remedial works


• Ensure service contracts are delivered within agreed SLAs, budgets and quality standards


• Manage engineer workloads, utilisation, scheduling and resource allocation


• Monitor service performance and identify opportunities to improve efficiency


• Review service reports, quotations and technical documentation


• Ensure all works are delivered in line with company procedures and health & safety requirements


• Work closely with project and commissioning teams to ensure a smooth handover of new systems into service

Client & Commercial Management

• Act as a senior point of contact for key service clients


• Build and maintain strong, long‑term customer relationships


• Manage service contracts, renewals, variations and associated commercial activity


• Monitor departmental revenue, costs, margins and profitability


• Ensure accurate and timely invoicing across the service department


• Identify opportunities for additional works, upgrades and service growth


• Support the sales team with client development and new business opportunities


• Attend client meetings and site visits where required

About You

The ideal candidate will have a strong background within the BMS industry, combined with proven experience managing service teams, contracts or operational functions.

You will be technically credible, commercially aware and confident dealing with both engineers and senior client stakeholders. The role would suit an experienced BMS Service Manager, Senior Service Engineer, Service Supervisor or Contracts Manager looking to take the next step in their career.

Requirements

• Extensive experience within the BMS/BEMS industry


• Proven experience managing engineers, service contracts or a service department


• Strong understanding of BMS service, maintenance, fault finding and remedial works


• Good technical knowledge of platforms such as Trend, Tridium Niagara, Siemens, Schneider or similar


• Experience managing PPM and reactive maintenance contracts


• Strong understanding of SLAs, KPIs and service delivery


• Commercial awareness, including budgets, margins, invoicing and contract profitability


• Excellent communication and client relationship management skills


• Strong leadership, organisational and problem‑solving abilities


• Full UK driving licence and willingness to travel as required

What’s on Offer

• £60,000 - £70,000 salary, depending on experience


• Company car allowance


• Health insurance


• Pension


• 25 days annual leave plus bank holidays


• Ongoing professional training and development


• Opportunity to play a key role in the growth of an established BMS business


• Clear long‑term career progression opportunities