Service Manager (307jc)

Ex-Mil Recruitment Ltd; City of Westminster; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

10% annual performance bonus

Company electric vehicle

25 days + Bank Holidays

Company pension

Career and personal development

Job summary

Ex-Mil Recruitment Ltd is seeking a Service Manager for a London-area role focused on leading an engineering team and delivering a high-quality lift service. You will own day-to-day operations, schedule work, manage records, and maintain strong client relationships.

The position requires clear leadership, DBS clearance willingness, and a clean UK licence, with a competitive salary up to £45k plus a 10% bonus, pension, and benefits in a governance-driven environment.

Qualifications

• Proven leadership and people-management experience.
• Strong organisation and planning skills.
• Calm, decisive leadership under pressure.
• Experience with management systems, schedules and data.

Responsibilities

• Lead a team of engineers and administrators.
• Oversee daily operations and weekly performance reviews.
• Coordinate with Administration Manager for efficient processes.
• Manage key client accounts and escalation handling.
• Ensure smooth handovers when contracts go live.

Skills

Leadership

People management

Operations planning

Client relationship management

Data reporting

Education

NVQ Level 3 or equivalent

Job description

My client is an industry-leading lift service and maintenance company looking for a Service Manager to take command of a critical operational area. This role will suit someone who is comfortable taking ownership, managing teams, and ensuring standards are met every day, and you will be responsible for a number of clients within the London and Surrounding area, and the day to day management of a team of 3 – 4 engineers.

If you’ve led teams, managed schedules, handled escalation issues, or delivered technical services under pressure, your skills are highly transferable here.

The Role – Your Mission

• As Service Manager, you will be responsible for the smooth running of daily operations, the leadership of a professional engineering team, and the delivery of a reliable, high-quality service to key clients.
• You will act as the first point of escalation, ensuring problems are resolved quickly and professionally, while maintaining strong relationships with customers and internal stakeholders.
• Strong performance will be recognised, with clear progression opportunities available.

Key Responsibilities

Leadership & Command

• Lead and manage a team of engineers and administrators
• Hold structured weekly reviews with the Regional Manager (performance, priorities, outcomes)
• Coordinate closely with the Administration Manager to ensure systems and processes run efficiently

Operations & Planning

• Oversee day-to-day operational planning and scheduling
• Manage the company management system, ensuring accurate records and compliance
• Use data and reporting to monitor performance and improve delivery

Engineering & Technical Oversight

• Plan and schedule engineers’ work to ensure timely and effective service
• Oversee maintenance and technical works, ensuring safety and quality standards are met
• Support mobilisation of new contracts and services

Client & Key Account Management

• Manage key client accounts and maintain strong professional relationships
• Act as the escalation lead for operational issues, providing calm, decisive solutions
• Ensure a smooth handover and delivery when new contracts go live

Who They are Looking For

This role is well suited to veterans with backgrounds such as:

• SNCO / WO (REME, Royal Engineers, RAF Tech, RN Engineering)
• Officers with operations, logistics, engineering or facilities experience
• Service leavers with leadership, planning, or asset-management experience

To be eligible for this role you will need the following:

• Clean UK driving licence
• Good standard of Maths and English
• NVQ Level 3 (or equivalent professional qualification) or higher
• Willing to undergo DBS clearance (client requirement)

As well as the following skills & attributes

• Proven leadership and people-management experience
• Strong organisation and planning skills
• Confident communicator (written and verbal)
• Calm under pressure with a problem-solving mindset
• Comfortable working with management systems, schedules and data
• Strong sense of accountability and service delivery

In return they are offering a good starting salary of up to £45k, a 10% annual performance bonus, company electric vehicle, 25 days + Bank Holidays, company pension and ongoing career and personal development which leads to promotion opportunities.

My client seeks veterans as they come from a clear structure and accountability mindset, and you have a clear leadership-led culture and mission focused mindset which is what they are seeking for the company as a whole and are seeking to recruit individuals who are seeking to join a company that will also invest in the company at the same time they invest in you.