Service Manager

Automotive Recruitment Consultants Ltd; Burton upon Trent; On-site; GBP 45,000 - 48,000; Full time

Benefits offered by this job

Company demonstrator

Pension

Manufacturer training

22 days holiday plus 8 bank holidays

Job summary

Automotive Recruitment Consultants Ltd in Burton on Trent is seeking a proactive Service Manager to balance customer satisfaction, team development and commercial performance across the service department.

You will have overall responsibility for day-to-day operations, ensuring the workshop runs efficiently, delivers outstanding service and that the team consistently achieves manufacturer KPI targets.

Hours: Monday–Friday 08:00–18:00; Saturday rota 08:00–12:30.

Qualifications

• Experience leading a service department in an automotive workshop.
• Proven ability to drive profitability and customer satisfaction.
• Strong people development and team leadership skills.
• Knowledge of health and safety compliance.

Responsibilities

• Lead, motivate and develop the service department team.
• Drive labour sales, profitability and performance.
• Improve workshop productivity, efficiency and utilisation.
• Oversee new Van Centre Workshop.
• Coach and support service advisors, the Workshop Controller and technicians.
• Manage workshop capacity and diary planning to maximise throughput.
• Deliver excellent customer satisfaction and achieve manufacturer KPI targets.
• Ensure repair orders are completed accurately and efficiently.
• Work closely with the Parts Department to maximise workshop efficiency.
• Reduce work in progress and improve vehicle throughput.
• Monitor technician productivity, efficiency and utilisation.
• Lead daily departmental planning meetings.
• Ensure manufacturer standards and compliance are consistently achieved.
• Identify and implement process improvements across the department.rem
• Take ownership of customer complaints and ensure prompt resolution.
• Recruit, train and develop future talent within the department.
• Ensure full compliance with Health & Safety legislation and dealership policies across the workshop and service areas.
• Promote a strong Health & Safety culture, ensuring safe working practices are followed at all times.
• Carry out regular risk assessments and ensure hazards are identified, reported and resolved promptly.
• Ensure all staff are trained and aware of Health & Safety procedures, including PPE usage and safe workshop practices.
• Work with senior management to maintain a safe working environment for employees, customers and visitors.

Job description

Service Manager – Burton On Trent

Basic Salary: £45,000 - £48,000 (experience weighted)

OTE: £63,000

Bonus paid quarterly if Profitability, Customer satisfaction and People development targets achieved.

Overachievement annual bonus available

Plus:

• Company demonstrator.
• Pension.
• Manufacturer training.
• 22 days holiday plus 8 bank holidays

The Role

This isn't a traditional workshop management role.

We're looking for a proactive leader who can balance customer satisfaction, team development and commercial performance while driving continuous improvement throughout the service department.

You’ll have overall responsibility for the day-to-day operation of the service department, ensuring the workshop operates efficiently, customers receive exceptional service, and the team consistently delivers outstanding results.

Key Responsibilities

• Lead, motivate and develop the service department team.
• Drive labour sales, departmental profitability and departmental performance.
• Improve workshop productivity, efficiency and utilisation.
• Oversee new Van Centre Workshop
• Coach and support service advisors, the Workshop Controller and technicians.
• Manage workshop capacity and diary planning to maximise throughput.
• Deliver excellent customer satisfaction and achieve manufacturer KPI targets.
• Ensure repair orders are completed accurately and efficiently.
• Work closely with the Parts Department to maximise workshop efficiency.
• Reduce work in progress and improve vehicle throughput.
• Monitor technician productivity, efficiency and utilisation.
• Lead daily departmental planning meetings.
• Ensure manufacturer standards and compliance are consistently achieved.
• Identify and implement process improvements across the department.rem
• Take ownership of customer complaints and ensure prompt resolution.
• Recruit, train and develop future talent within the department.
• Ensure full compliance with Health & Safety legislation and dealership policies across the workshop and service areas.
• Promote a strong Health & Safety culture, ensuring safe working practices are followed at all times.
• Carry out regular risk assessments and ensure hazards are identified, reported and resolved promptly.
• Ensure all staff are trained and aware of Health & Safety procedures, including PPE usage and safe workshop practices.
• Work with senior management to maintain a safe working environment for employees, customers and visitors.

Working Hours:

• Monday–Friday: 08:00 – 18:00
• Saturday rota: 08:00 – 12:30