Service Manager

Platinum Recruitment; Burgess Hill; Vor Ort; GBP 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Company vehicle

Mobile phone

Bonus potential

Life assurance

Staff discount

Zusammenfassung

Platinum Recruitment in Burgess Hill is seeking a Service Manager to lead the service department of an established agricultural machinery business. You will oversee a team, manage workshop workloads, maintain customer relationships and influence the success of the service operation.

You will act as a primary liaison between the workshop, customers and senior management, ensuring efficient operations, strong service delivery and profitable performance.

Qualifikationen

• Experience in agricultural machinery and service operations.
• Experience supervising or managing a team.
• Understanding of workshop/service operations.
• Knowledge of KPIs, profitability and warranty processes.
• Ability to confidently interact with customers and technicians at all levels.
• Strong organizational skills and ability to manage competing priorities.

Aufgaben

• Lead and support the service team, keeping technicians productive and motivated.
• Organize workshop workloads and ensure jobs progress efficiently.
• Act as key contact for customers and handle issues professionally.
• Monitor departmental performance, profitability and KPIs.
• Manage warranty processes and ensure accurate claims.
• Collaborate with technicians to uphold high repair and service standards.
• Handle day-to-day team matters and staff development.
• Plan ahead for busy periods, including harvest.
• Make practical decisions to keep the department running smoothly.

Kenntnisse

Agricultural machinery understanding

Team supervision/management

Workshop/service operations

KPIs, profitability, warranty

Customer and technician interaction

Strong organization

Jobbeschreibung

Service Manager (49163) Burgess Hill, England

Service Manager | Company Vehicle & Bonus | Burgess Hill

Ready to take the lead within a well-established agricultural machinery business? This Service Manager role offers the chance to manage an experienced team, build strong customer relationships and have a genuine influence on the success of the service operation.

Based around Burgess Hill, you’ll be joining an established agricultural business with a busy service department supporting customers across the region. You’ll have plenty of ownership in the role, from keeping the workshop running efficiently to supporting technicians and making sure customers receive the service they expect.

Why apply?

Company vehicle and mobile phone

Profit-related bonus

Life assurance worth twice your salary

Country store staff discount

Opportunity to lead an established team

A varied role within the agricultural machinery industry

The role

As Service Manager, you’ll be the link between the workshop, customers and senior management, making sure everything comes together effectively.

You’ll be responsible for:

Leading and supporting the service team, helping technicians stay productive and motivated

Organising workshop workloads and making sure jobs are progressed efficiently

Acting as a key point of contact for customers and handling any issues professionally

Keeping an eye on departmental performance, profitability and KPIs

Managing warranty processes and ensuring claims are dealt with accurately

Working with technicians to maintain high standards of repair and customer service

Dealing with day-to-day team matters and supporting the development of staff

Planning ahead for particularly busy periods, including harvest

Making practical decisions to keep the department running smoothly

What we’re looking for

This role would suit someone who understands agricultural machinery and is ready to take their next step into, or further develop their career in, service management.

Ideally, you’ll have:

Previous experience within agricultural machinery

Experience supervising or managing a team

A good understanding of workshop/service operations

Knowledge of New Holland or Case machinery would be a real advantage

An understanding of KPIs, profitability and warranty processes

The confidence to deal with customers and technicians at all levels

Strong organisation skills and the ability to manage competing priorities

A practical approach to solving problems and keeping things moving

The confidence to make decisions and work independently

If you’re an experienced agricultural machinery professional looking for your next Service Manager opportunity in Burgess Hill, this could be a great chance to step into a role with real responsibility, excellent benefits and a well-established team.

Job Number │ 49163 | INDINDUSTRIALWC
Location │ Burgess Hill
Role │ Service Manager