Service Manager - Wakefield

Kemp Recruitment Ltd; Ossett; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Salary £40,000 - £45,000

Mon-Fri 8:00am-4:30pm

Company van and Fuel card

25 days holiday plus bank holidays

Tablet, phone & laptop

Job summary

Kemp Recruitment Ltd is seeking a Service Manager in Wakefield to lead a team of field service engineers and ensure efficient day-to-day service operations. The role focuses on coordinating workloads, supporting engineers, and maintaining high service standards for customers.

The ideal candidate will manage service schedules, oversee breakdowns and call-outs, and keep the workshop function running smoothly while ensuring health and safety compliance and strong customer relations.

Qualifications

• Background in Forklift / materials handling, Plant hire, Agricultural machinery, HGV, Access platforms / MEWPs
• Strong leadership, technical expertise and customer focus, with responsibility for overseeing engineers and managing service schedules
• Experience managing field based engineers

Responsibilities

• Managing a team of field service engineers – allocating work, supporting them and dealing with performance/development.
• Planning and managing service schedules – making sure planned maintenance, servicing and inspections happen when they're supposed to.
• Managing breakdowns and call-outs – getting the right engineer to the customer quickly and minimising equipment downtime.
• Customer management – being the main service contact for customers and making sure issues are dealt with professionally.
• Technical oversight – you don't necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material-handling problems and support engineers.
• Parts and repair coordination – ensuring engineers have the parts and resources needed to complete jobs.
• Commercial/service administration – keeping an eye on service costs, jobs, productivity and the profitability of the service department.
• Health & safety/compliance - making sure engineers and equipment are being maintained appropriately.
• Working with sales and other departments – particularly around customer accounts, equipment requirements and contracts.

Skills

Leadership

Field service management

Customer focus

Team management

Job description

Service Manager

Location: Wakefield

Salary: £40,000 - £45,000

We're recruiting for a Service Manager to join a leading materials handling business, in Wakefield.

This is a hands‑on management position overseeing a team of field‑based engineers and ensuring the day‑to‑day service operation runs efficiently.

You'll be responsible for coordinating workloads, supporting engineers, managing customer requirements and keeping the workshop/service function running to a high standard.

Daily responsibilities:

• Managing a team of field service engineers – allocating work, supporting them and dealing with performance/development.
• Planning and managing service schedules – making sure planned maintenance, servicing and inspections happen when they're supposed to.
• Managing breakdowns and call‑outs – getting the right engineer to the customer quickly and minimising equipment downtime.
• Customer management – being the main service contact for customers and making sure issues are dealt with professionally.
• Technical oversight – you don't necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material‑handling problems and support engineers.
• Parts and repair coordination – ensuring engineers have the parts and resources needed to complete jobs.
• Commercial/service administration – keeping an eye on service costs, jobs, productivity and the profitability of the service department.
• Health & safety/compliance - making sure engineers and equipment are being maintained appropriately.
• Working with sales and other departments – particularly around customer accounts, equipment requirements and contracts.

Experience you will need:

• You must come from one of the following backgrounds: Forklift / materials handling, Plant hire, Agricultural machinery, HGV, Access platforms / MEWPs
• Strong leadership, technical expertise and customer focus, with responsibility for overseeing engineers and managing service schedules.
• Experience managing field based engineers

Package:

• Salary: £40,000 - £45,000
• Hours: Monday-Friday, 8:00am-4:30pm
• Company van and Fuel card
• 25 days holiday plus bank holidays
• Tablet, phone & laptop

INDCD