Service Manager - Hull

Kemp Recruitment Ltd; Hessle; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Company van

Fuel card

Tablet

Phone

Laptop

25 days holiday

Job summary

Kemp Recruitment Ltd has a vacancy for a Service Manager in Hull. You will lead a team of field service engineers, coordinate service schedules and respond to breakdowns to keep operations running smoothly.

Reporting to senior management, you will manage costs, ensure compliance and maintain strong customer relationships while driving service profitability and ensuring safety standards across the team.

Qualifications

• From a background in forklift/materials handling, plant hire, agricultural machinery, HGV, or MEWPs.
• Strong leadership, technical expertise and customer focus.
• Experience overseeing field-based engineers.

Responsibilities

• Manage a team of field service engineers, allocate work and drive performance.
• Plan and manage service schedules for maintenance, servicing and inspections.
• Handle breakdowns and call-outs, directing engineers to minimise downtime.
• Maintain customer management as the main service contact.
• Provide technical oversight to understand problems and support engineers.
• Coordinate parts and repair logistics.
• Monitor service costs, jobs, productivity and profitability.
• Ensure health & safety/compliance for engineers and equipment.
• Collaborate with sales and other departments around accounts and contracts.

Skills

Leadership

Technical knowledge

Customer focus

Field engineer management

Job description

Job title: Service Manager

Location: Hull

Salary: £40,000 - £45,000

We're recruiting for a Service Manager to join a leading materials handling business, in Hull.

Daily responsibilities:

• Managing a team of field service engineers - allocating work, supporting them and dealing with performance/development.
• Planning and managing service schedules - making sure planned maintenance, servicing and inspections happen when they're supposed to.
• Managing breakdowns and call-outs - getting the right engineer to the customer quickly and minimising equipment downtime.
• Customer management - being the main service contact for customers and making sure issues are dealt with professionally.
• Technical oversight - you don't necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material-handling problems and support engineers.
• Parts and repair coordination - ensuring engineers have the parts and resources needed to complete jobs.
• Commercial/service administration - keeping an eye on service costs, jobs, productivity and the profitability of the service department.
• Health & safety/compliance - making sure engineers and equipment are being maintained appropriately.
• Working with sales and other departments - particularly around customer accounts, equipment requirements and contracts.

Experience you will need:

• You must come from one of the following backgrounds: Forklift / materials handling, Plant hire, Agricultural machinery, HGV, Access platforms / MEWPs
• Strong leadership, technical expertise and customer focus, with responsibility for overseeing engineers and managing service schedules.
• Experience managing field based engineers

Package:

• Salary: £40,000 - £45,000
• Hours: Monday-Friday, 8:00am-4:30pm
• Company van and Fuel card
• 25 days holiday plus bank holidays
• Tablet, phone & laptop

INDCD