Warranty Controller/Parts Advisor

Cameron Clarke Associates; Abergele; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free parking

Franchised training programmes

Management support

Job summary

Cameron Clarke Associates is seeking a Warranty Controller/Parts Advisor in Abergele. Join an established multi-franchised dealership that values outstanding customer experience and teamwork.

The ideal candidate will bring at least 3 years of experience in Warranty/Parts Aftersales within a busy dealership. You'll ensure productivity and efficiency while maximizing customer care standards. Benefits include free parking and access to franchised training programmes.

Qualifications

• Minimum of 3 years’ experience in a busy franchised Warranty/Parts Aftersales Dealership.
• Good understanding of Motor Vehicle Specifications and vehicle problem repair.
• Experience with invoicing, billing, and job instruction cards.

Responsibilities

• Answer aftersales queries and book service and repair work.
• Control the flow of work through the workshop.

Skills

Customer service background

Organisational skills

Numeracy skills

IT skills

Attention to detail

Education

GCSE level or equivalent

Tools

Office equipment

Job description

Warranty Controller/Parts Advisor | Abergele | Full Time | Competitive Salary, DOE

Our client is an established multi-franchised dealership with a strong focus on outstanding customer experience, building long-lasting relationships with its customers and employees based on trust and integrity.

Working alongside a team of experienced professionals who are passionate about cars, motorhomes and caravans, they are renowned for providing outstanding customer service levels. The company specialises in new and used car sales across a variety of franchises, as well as offering genuine parts and accessories, vehicle servicing and repairs for vehicles, motorhomes and caravans.

Due to continued business growth and success, they are looking for a talented and enthusiastic Warranty Controller/Parts Advisor to work in their busy multi-franchise aftersales department.

The Role

The main aim of the Aftersales Department is to maximise utilisation, productivity and efficiency KPIs whilst maintaining high standards of customer care and working within specific targets and budget guidelines.

Key Responsibilities

• Answer all aftersales queries and book service and repair work into the diary.
• Work closely with a team of experienced professionals to control the flow of work through the workshop.

Requirements

The ideal candidate will have a proven customer service background with the ability to work well within a team.

You should have a solid understanding of vehicle aftersales repairs and maintenance needs. With the benefit of being a multi-franchised dealership, you will have management support from the various franchises to continually improve the department’s processes and profitability with a ‘can-do-better’ attitude.

• Minimum of 3 years’ experience in a busy franchised Warranty/Parts Aftersales Dealership
• Good understanding of Motor Vehicle Specifications
• Good understanding of vehicle problems, repair and warranty procedures
• Knowledge of Manufacturer operating standards
• Excellent organisational skills
• Good numeracy, literacy and IT skills with attention to detail
• Previous experience within a customer service-based environment
• Appropriate customer handling techniques
• Understanding of safety policies and procedures
• Experience with invoicing, billing and completion of job instruction cards
• Understanding of monetary transactions
• Ability to use general office equipment
• Qualified to GCSE level or equivalent
• Previous experience within a similar automotive/vehicle technician role
• Knowledge of specific products and promotional information
• Knowledge of competitors’ service and pricing structure
• Knowledge of National and European regulations, restrictions and legislation relevant to the motor industry

What’s In It For You

• Free parking
• Franchised Training Programmes for Career Professional Development
• Management support from the various franchises

Previous experience in roles such as Warranty Advisor, Warranty Co-ordinator, Warranty Officer, Warranty Controller, Parts Specialist, Parts Advisor, Parts Manager, Service Manager, Showroom Advisor, Workshop Coordinator, Service Coordinator, Vehicle Service Coordinator or Parts Coordinator would be relevant.

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Warranty Controller/Parts Advisor Abergele, Conwy, Wales