Service Leader – Catering

Westmorland Limited; Gloucester; Remote; GBP 24,000 - 32,000; Full time

Job summary

Westmorland Limited is seeking a Service Leader for its catering department in Gloucester. You will lead shifts, ensuring the team delivers excellent service and upholds brand standards, while championing our homemade products to create a unique customer experience.

This hands-on, customer-facing role requires strong communication, a positive can-do attitude, and the ability to manage a fast-moving, high-volume environment.

Qualifications

• Lead and manage a catering team on a daily basis, ensuring smooth shift operations.
• Deliver excellent customer service and uphold brand excellence.
• Ensure daily and weekly procedures are followed and standards maintained.
• Train new colleagues through induction and ongoing training.

Responsibilities

• Effectivelyleading your shift, managing and supporting your colleagues, ensuringcolleagues are deployed in line with customer demand and respondappropriately to any colleague or customer matters as required.
• Ensuring the team are delivering excellent customer serviceand brandexcellence.
• Ensuring that all daily and weekly procedures are carriedoutand that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

Job description

As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate about our offer, champion our home made products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Your responsibilities will include;

• Effectivelyleading your shift, managing and supporting your colleagues, ensuringcolleagues are deployed in line with customer demand and respondappropriately to any colleague or customer matters as required.
• Ensuring the team are delivering excellent customer serviceand brandexcellence.
• Ensuring that all daily and weekly procedures are carriedoutand that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness.Experienceof leading a team in a fast paced, high volume catering environment wouldbe an advantage although we'd also be interested to hear from those withexperience in catering looking to take a step up to a Service Leaderposition.