Service Lead

Nacro; Cardiff; On-site; GBP 32,000 - 44,000; Full time

Job summary

Nacro in Cardiff is seeking a Service Lead to manage and support a team of Support Workers delivering high-quality supported housing services across South Wales.

The role oversees service quality, safeguarding, support planning, staff performance and contractual requirements, while partnering with external agencies to assist vulnerable adults, including prison leavers and people on bail. The post involves regular travel, partnership work and being on the on-call rota.

Responsibilities

• Oversee service quality, safeguarding, support planning, staff performance and contractual requirements.
• Work with external agencies to support vulnerable adults, including prison leavers and people on bail.
• Regular travel, partnership working and participation in the on-call rota.

Job description

The Service Lead will manage and support a team of Support Workers delivering high-quality supported housing services across South Wales. The role involves overseeing service quality, safeguarding, support planning, staff performance and contractual requirements, while working with external agencies to support vulnerable adults, including prison leavers and people on bail. The role also includes regular travel, partnership working and participation in the on-call rota.

Proud member of the Disability Confident employer scheme

Service Lead

Company: Nacro Salary: £37,781 Hours: Full-time Location: Cardiff Working pattern: On-site Job type: Permanent Posting date: 26 Aug 2026 Closing date: 25 Sept 2026 Apply for this job

Summary

The Service Lead will manage and support a team of Support Workers delivering high-quality supported housing services across South Wales. The role involves overseeing service quality, safeguarding, support planning, staff performance and contractual requirements, while working with external agencies to support vulnerable adults, including prison leavers and people on bail. The role also includes regular travel, partnership working and participation in the on-call rota.

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Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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