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Nacro; Wrexham; On-site; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Nacro in Wrexham is recruiting for a Service Lead role. This field-based, full-time position leads a team providing supported housing and housing management for vulnerable adults, including prison leavers and people with complex needs.

The role focuses on safeguarding, safety planning, staff development, and achieving contractual KPIs within regulatory guidelines. It is a permanent post with a salary from £37,781 per year.

Responsibilities

• Lead and manage a team of Support Workers to deliver high-quality, person-centred supported housing and housing management services.
• Oversee safeguarding, support and safety plans, staff performance, service quality and contractual KPIs.

Job description

Service Lead

Company: Nacro

Salary: from £37,781 a year

Hours: Full-time

Location: Wrexham

Working pattern: Field-based

Job type: Permanent

Posting date: 9 Sept 2026

Closing date: 9 Oct 2026

Responsible for leading and managing a team of Support Workers to deliver high-quality, person-centred supported housing and housing management services to vulnerable adults, including prison leavers, individuals on bail and people with complex needs. The role involves overseeing safeguarding, support and safety plans, staff performance, service quality and contractual KPIs, while ensuring compliance with organisational and regulatory requirements. The Service Lead also develops effective partnerships with external agencies and commissioners, manages rotas and operational resources, supports staff development, and ensures services provide safe, effective outcomes for service users.

Proud member of the Disability Confident employer scheme

Summary

Responsible for leading and managing a team of Support Workers to deliver high-quality, person-centred supported housing and housing management services to vulnerable adults, including prison leavers, individuals on bail and people with complex needs. The role involves overseeing safeguarding, support and safety plans, staff performance, service quality and contractual KPIs, while ensuring compliance with organisational and regulatory requirements. The Service Lead also develops effective partnerships with external agencies and commissioners, manages rotas and operational resources, supports staff development, and ensures services provide safe, effective outcomes for service users.

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.