IT Service Improvement Manager

Tria; Greater London; On-site; GBP 111,000 - 148,000; Full time

Job summary

Tria is seeking an IT Service Improvement Manager in London for a 6-month contract, onsite five days a week with a negotiable day rate. The role focuses on resolving IT service issues and improving end-user experience across AV, printing, and workplace IT services.

You will lead assessments, coordinate stakeholders, and drive improvements while maintaining quality engagement with senior leaders and end users.

Qualifications

• Proven experience in IT service improvement and transformation initiatives.
• Experience working with third-party suppliers/service providers.
• Ability to collaborate effectively across technical teams.
• Strong interpersonal and stakeholder engagement skills.

Responsibilities

• Conduct assessments of current IT service issues and user impact.
• Monitor service performance and drive continuous improvement initiatives.
• Build relationships with senior stakeholders and business leaders to understand pain points.
• Support development of enhanced end-user support capabilities, including potential Tech Bar/walk-in model.

Skills

IT Service Improvement

Stakeholder engagement

Supplier management

Cross-functional teamwork

Job description

IT Service Improvement Manager

London - 5 days per week onsite (initially)

Day rate - to be negotiated

6-month contract

We are representing a well renowned company in the midst of transformation and change who are looking for an IT Service Improvement Manager to join their collaborative team.

As the IT Service Improvement Manager, you will help tackle and improve a number of IT service challenges that have impacted end-user experience across areas including AV technology, printing, end-user computing, and workplace IT services. You will act as the focal point for identifying service issues, driving improvements, co-ordinating stakeholders, and ensuring quality experience for senior business leaders and end users.

Key responsibilities:

• Conduct comprehensive assessments of current IT service issues
• Monitor service performance and implement continuous improvement initiatives
• Build relationships with senior stakeholders, executive assistants, and business leaders to understand pain points
• Support the development of enhanced end-user support capabilities - there is scope for longevity in building a Tech Bar/walk-in support model for the business

We are looking for:

• Proven experience within an IT Service Improvement position, with a track record of delivering service transformation initiatives
• Exposure to managing and working with third-party suppliers and service providers
• Ability to work effectively across technical teams
• Strong interpersonal and stakeholder engagement skills

It would be a bonus if you had:

• ITIL knowledge or certification
• Experience within a complex, corporate environment