Service Information & Reception Administrator

Leicestershire Fire and Rescue Service; Birstall; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Generous leave entitlement

On-site gym facilities

Free onsite parking

LGPS pension

Hybrid working may be considered

Job summary

Leicestershire Fire and Rescue Service is seeking an Administrator/Receptionist to support our Service Information Team. You will manage a welcoming Headquarters reception, handle information requests, referrals, and correspondence, and assist colleagues across departments with a high standard of customer care.

Your role involves processing referrals for home safety checks, logging complaints, and providing basic home fire safety advice, while supporting meetings and office administration during

Qualifications

• Previous experience in an administrative role.
• Excellent customer service and communication skills.
• Confident when dealing with colleagues and the public to provide clear advice.
• Knowledge of Data Protection and handling confidential information.
• Ability to work in a changing environment and learn new systems.

Responsibilities

• Log referrals for home safety checks.
• Record complaints and non-fire safety concerns.
• Process information requests and respond to enquiries.
• Provide basic home fire safety advice.
• Take minutes for corporate meetings and support note-taking.

Skills

Customer service

Communication skills

Teamwork

Data Protection

Confidential information

Tools

MS Office

Reception software

Record-keeping systems

Job description

Leicestershire Fire and Rescue Service is seeking an Administrator/Receptionist to support our Service Information Team. You will manage a welcoming Headquarters reception, handle information requests, referrals, and correspondence, and assist colleagues across departments with a high standard of customer care.

Your role involves processing referrals for home safety checks, logging complaints, and providing basic home fire safety advice, while supporting meetings and office administration during