Service Improvement Assistant - InformationNow

Newcastle City Council; Newcastle upon Tyne; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Staff benefits & training

Job summary

Newcastle City Council is seeking a Service Improvement Assistant for InformationNOW to support the development and improvement of Newcastle's trusted information and advice service. You will help residents, professionals and partners access accurate information that supports independence, wellbeing and early intervention, with a focus on digital solutions and customer experience.

The role offers flexible working options, ongoing training, and the chance to contribute to better outcomes for

Qualifications

• Good organisational skills and the ability to manage competing priorities.
• Clear communication skills and confidence working with a range of stakeholders.
• An interest in service improvement, digital solutions and customer experience.
• Attention to detail and confidence using digital systems.
• Experience of website content management, digital communications or project support would be helpful, but is not essential.

Responsibilities

• Maintain and quality assure InformationNOW content
• Work with services and partners to keep information accurate, accessible and user-focused
• Support service improvement, digital developments and neighbourhood working
• Use feedback, data and local insight to improve information and support

Skills

Organisational skills

Clear communication

Service improvement interest

Attention to detail

CMS / website content management

Tools

Content Management System (CMS)

Job description

We work hard to make Newcastle a great place in which to live, work, and visit. As a unitary authority, we are responsible for providing all local government services within the city including social services, waste management, housing, and education. We are committed to making our residents' lives happier and healthier.

You will be part of the diverse, talented, and resourceful teams that are striving to deliver our ambitions for our great city. If you are just as passionate and committed as us to making a difference to Newcastle and our people, join us and make a real difference.

Our colleagues are committed to our values of proud, fair, and ambitious which are at the centre of everything we do.

We're looking for a Service Improvement Assistant - InformationNow to support the development and improvement of InformationNOW, Newcastle's trusted information and advice service.

The role will help ensure residents, professionals and partners can access accurate, accessible information that supports independence, wellbeing and early intervention.

• Maintain and quality assure InformationNOW content
• Work with services and partners to keep information accurate, accessible and user-focused
• Support service improvement, digital developments and neighbourhood working
• Use feedback, data and local insight to improve information and support

By increasing capacity in the InformationNOW team, you'll help us respond to growing demand, strengthen prevention and improve outcomes for people in Newcastle.

The Candidate

We're looking for someone organised, motivated and confident working with digital information, partners and communities.

• Good organisational skills and the ability to manage competing priorities
• Clear communication skills and confidence working with a range of stakeholders
• An interest in service improvement, digital solutions and customer experience
• Attention to detail and confidence using digital systems
• Experience of website content management, digital communications or project support would be helpful, but is not essential.

Why Join Us?

Working for Newcastle City Council offers:

• Flexible and agile working option
• Local Government Pension Scheme
• Generous annual leave and the option to buy more
• Access to staff benefits and salary sacrifice schemes
• Ongoing training, development, and career progression opportunities
• The chance to be part of a team committed to innovation, collaboration, and improving lives