Global Software Support Engineer - Escalations Lead
Oxford Instruments GmbH
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Benefits offered by this job
Job summary
Oxford Instruments is seeking a permanent Software Customer Support Engineer based in Severn Beach, Bristol area. You will bridge Field Service Software Engineers and the Software Engineering team to resolve complex issues, lead incident responses, and drive continuous improvement through training and knowledge sharing.
You will support OIPT software for clients in EMEAI and for external staff worldwide, handling escalations and coordinating with cross‑functional teams to ensure high service
Qualifications
- Apprenticeship or degree in software, computing or related field.
- Experience with complex systems, log analysis and diagnostics.
- Knowledge of semiconductor processing techniques and real-time control systems.
Responsibilities
- Escalation management and incident command for software issues.
- Provide global support for OIPT software (EMEAI, ASIA, US).
- Lead L2 escalations to meet specifications and client expectations.
- Visit customers where software issues impact relationships.
- Coordinate with engineering, service and sales teams to resolve issues.
Skills
Education
Tools
Job description
Oxford Instruments is seeking a permanent Software Customer Support Engineer based in Severn Beach, Bristol area. You will bridge Field Service Software Engineers and the Software Engineering team to resolve complex issues, lead incident responses, and drive continuous improvement through training and knowledge sharing.
You will support OIPT software for clients in EMEAI and for external staff worldwide, handling escalations and coordinating with cross‑functional teams to ensure high service
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