Service Engineer – Security

Johnson Controls; Sunbury-on-Thames; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Overtime

Pension – company match

25 days holidays

PPE and tools provided

Health & Safety program

Job summary

Johnson Controls is seeking a Service Engineer to maintain and service residential security systems across the Central London area. You will deliver high-quality customer service, assess and fix issues, and work as part of a high-performing team in a Walker role where a driving license is not required.

Applicants should have Fire & Security industry experience and be comfortable with physical tasks such as lifting ladders. Preferred qualifications include 18th edition/ NVQ/ City & Guilds / BTEC.

Qualifications

• Experience in Fire & Security industry and a customer-facing role.
• Able to handle physical duties including lifting ladders.
• Qualification to industry standards is preferred (18th edition, NVQ, City & Guilds, BTEC).

Responsibilities

• Service residential security systems (intruder alarms, CCTV, access control).
• Identify and rectify problems to avoid issues.
• Complete reports and certificates accurately.
• Provide excellent customer service and maintain professional relationships.

Skills

Fire & Security experience

Customer facing

Ladder safety/physical fitness

Education

NVQ/City & Guilds/BTEC

18th edition wiring regulations

Job description

What can Johnson Controls do for you?

We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.

What can Johnson Controls do for you?

We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.

What You Will Do

Our Service Engineers are involved in servicing Security Systems i.e. Intruder Alarms, CCTV & Access Control Systems within the residential market. The successful engineer will service Security Systems to the relevant industry standards, providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team, focusing on a geographical region to cover the Central London area – due to the area of this position, this role will be a “Walker” role and therefore a driving license is not required. We offer our engineers the opportunity to work for a market leading brand, ADT Fire & Security with incomparable career opportunities.

How You Will Do It

• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers.
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
• Ensuring your time is managed efficiently and jobs are prioritised correctly.
• Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate.
  

What We Look For

Essential:

• Experience within Fire & Security industry
• Ability to lift and climb ladders
• Had or have previous experience working in a customer facing environment

Preferred:

• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC
  

Why work for ADT?

• Competitive basic salary with excellent additional earnings potential
• Optional Overtime
• Sales referral incentive scheme
• Pension – we match up to 7%
• 25 days holiday plus bank holidays
• Company uniform, all PPE, tools and ongoing training provided
• Industry leading Health & Safety and an employee assistance program
• Career progression opportunities - newly introduced Engineering career ladder 2022
• Our team average 20+ years length of service
• The opportunity to become a valued member of our Winning Team
• Staff referral scheme up to £2,000
• Rewards & recognition programme