Service Engineer – Security

YDU JC Air Cond & Ref Inc.- Dubai; Sunbury-on-Thames; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Pension – company match

25 days holiday

Uniform, PPE & tools provided

Ongoing training

Job summary

Johnson Controls in the UK is seeking a Service Engineer – Security to service intruder alarms, CCTV and access control systems for the residential market. The role focuses on delivering high standards of customer service while applying industry-leading technical knowledge within a high-performing team covering the Central London region.

You will work to industry standards, report work clearly, and hold relevant qualifications.

Qualifications

• Experience within Fire & Security industry.
• Ability to lift and climb ladders.
• Had or have previous experience working in a customer facing environment.
• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC

Responsibilities

• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials
• Ensuring your time is managed efficiently and jobs are prioritised correctly
• Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate

Skills

Fire & Security experience

Customer facing

Education

18th edition

NVQ

City and Guilds

BTEC

Job description

Service Engineer – Security

What can Johnson Controls do for you?

We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.

What you will do

The Service Engineers are involved in servicing Security Systems i.e. Intruder Alarms, CCTV & Access Control Systems within the residential market. The successful engineer will service Security Systems to the relevant industry standards, providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team, focusing on a geographical region to cover the Central London area - due to the area of this position, this role will be a 'Walker' role and therefore a driving licence is not required. We offer our engineers the opportunity to work for a market leading brand, ADT Fire & Security with incomparable career opportunities.

How you will do it

• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials
• Ensuring your time is managed efficiently and jobs are prioritised correctly
• Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate

What we look for

Essential:

• Experience within Fire & Security industry
• Ability to lift and climb ladders
• Had or have previous experience working in a customer facing environment

Preferred:

• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC

Why work for ADT?

• Competitive basic salary with excellent additional earnings potential
• Optional Overtime Sales referral incentive scheme
• Pension – we match up to 7%
• 25 days holiday plus bank holidays
• Company uniform, all PPE, tools and ongoing training provided
• Industry leading Health & Safety and an employee assistance program
• Career progression opportunities - newly introduced Engineering career ladder 2022
• Our team average 20+ years length of service
• The opportunity to become a valued member of our Winning Team
• Staff referral scheme up to £2,000
• Rewards & recognition programme

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.