Security Service Technician 4

Johnson Controls, Inc.; Salisbury; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Company vehicle

25 days holiday + bank holidays

Pension matched up to 7%

Fully funded qualifications & training

Staff referral bonus up to £2,000

Job summary

Johnson Controls is seeking a Service Engineer - Fire to service Fire Alarm Systems and provide exceptional customer support. The role involves working to industry standards, identifying and rectifying issues, and contributing to a high-performing team.

Ideal candidates have experience in the Fire industry, knowledge of Fire, Gas and Aspiration systems, and a full clean driving license, with a focus on safe, efficient service delivery.

Qualifications

• Experience in the Fire industry with repair/maintenance of large systems.
• Knowledge of mainstream and high-end Fire, Gas and Aspiration systems.
• Strong troubleshooting and computer skills.
• Experience in a customer-facing environment.

Responsibilities

• Provide excellent Customer Service to exceed expectations and requirements of customers, maintaining effective relationships.
• Service the appropriate devices, working safely to avoid injuries and damage.
• Manage time effectively and prioritise jobs.
• Complete Engineer work reports or checklists.

Skills

Customer service

Troubleshooting

Safety compliance

Driving license

Education

18th edition / NVQ / City and Guilds / FIA

Job description

Service Engineer - Fire

Why join our team at ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:-

• Competitive salary
• Paid travel time and optional overtime
• Generous callout payments – best in the industry!
• Engineer commission scheme & Sales referral incentives
• Company vehicle, tools, uniform, PPE – everything you need to succeed
• 25 days holiday + bank holidays (Option to buy extra days in our holiday purchasing scheme)
• Pension matched up to 7%
• Ongoing training and access to our Engineering Career Ladder
• Recognition programmes and long-service culture (20+ years average!)
• Staff referral bonus – up to £2,000
• Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully funded levy-supported qualifications, enabling you to gain nationally recognised certifications while you work.

What you will do

Our Service Engineers are involved in servicing Fire Alarm Systems. The successful engineer will service Fire Alarm Systems to the relevant industry standards, providing exceptional customer service. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team.

How you will do it

• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships.
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
• Ensuring your time is managed efficiently and jobs are prioritised correctly.
• Correctly complete Engineer work reports or checklist as appropriate.

What we look for

Experience within the Fire industry with knowledge of repair and maintenance of large systems. Expert knowledge in mainstream and top end Fire, Gas and Aspiration systems.

Working knowledge of industry standards and have a logical approach to troubleshooting together with good computer skills.

Had or have previous experience working in a customer facing environment.

Must hold a full clean driving license.

The ability to lift and climb ladders and be comfortable working at height.

Preferred

• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC/FIA

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.