Service Engineer - Security

Johnson Controls; Nottingham; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Overtime (optional)

Pension matching up to 7%

Company vehicle

Uniform, PPE, tools

Training provided

Health & Safety programs

Career progression ladder

Staff referral scheme

Rewards & recognition programs

Job summary

Johnson Controls is seeking a Security Engineer to maintain strong relationships with blue chip customers and service CCTV and Access Control systems, with a possibility of some installation work. You will visit customer sites, interact with teams, and portray a professional image of the company.

The role emphasizes improving skills through training on Enterprise solutions, teamwork, and a proactive, adaptable approach to meet client needs and company standards.

Qualifications

• Experience in the Security/CCTV/Access Control sector.
• Analytical and diagnostic skills.
• Planning and time management abilities.
• Strong communication skills, both verbal and written.
• Willingness to work extra hours including weekends when required.
• Commitment to delivering excellent customer service.
• Team player with knowledge sharing mindset.

Responsibilities

• Managing paperwork and ensuring accurate records.
• Meeting customer expectations and maintaining service quality.
• Managing workload and adhering to SLAs.
• Contributing to KPIs for attendance and performance.
• Teamwork, problem solving and customer-focused actions.
• Upholding company guidelines, safety standards and professional appearance.
• Completing documentation punctually and correctly.

Skills

Security/CCTV/Access Control

Analytical & diagnostic

Planning

Communication (oral/written)

Time management

Flexible hours

Customer service

Team player

Self-motivated

Adaptable

Job description

Why Work for us?

We Offer The Ultimate Platform For Career Growth At Vindex With An Array Of Opportunities. Along With Excellent Career Progression, You Will Enjoy

• Competitive salary with exceptional earning potential
• Optional overtime
• Generous callout payments – the best in the industry
• Pension matching up to 7%
• Company vehicle, uniform, PPE, tools, and continuous training provided
• Industry-leading Health & Safety and employee assistance programs
• Newly introduced Engineering career ladder for career progression opportunities
• Average team member tenure of over 20 years
• Become a valued member of our Winning Team
• Staff referral scheme up to £2,000.00
• Rewards & recognition programs

Job Description

Why Work for us?

We Offer The Ultimate Platform For Career Growth At Vindex With An Array Of Opportunities. Along With Excellent Career Progression, You Will Enjoy

• Competitive salary with exceptional earning potential
• Optional overtime
• Generous callout payments – the best in the industry
• Pension matching up to 7%
• 25 days holiday plus bank holidays
• Company vehicle, uniform, PPE, tools, and continuous training provided
• Industry-leading Health & Safety and employee assistance programs
• Newly introduced Engineering career ladder for career progression opportunities
• Average team member tenure of over 20 years
• Become a valued member of our Winning Team
• Staff referral scheme up to £2,000.00
• Rewards & recognition programs

Role Overview

To maintain strong relationships with our blue chip customers and the maintenance/servicing of their CCTV and Access Control systems; there may be a small element of some installation/commissioning work. This role will involve visiting customer sites and requires the successful applicant to be customer-focused. The individual must work as part of a team and interact with colleagues, clients, and other trades professionally, presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and will involve close liaison with the Customer Service Team. Most importantly, the successful applicant will want to improve their skills, seek training on new and existing Enterprise solutions, and develop a career.

Main Responsibilities

• Managing paperwork
• Ensuring customer expectations are met
• Managing workload
• Achieving company KPIs for attendance in line with the clients' Service Level Agreements
• Teamwork and collaboration
• Problem solving
• Customer service
• Understanding and meeting guidelines and standards of work expected by JCI / ISSG
• Maintaining a professional appearance and manner to promote the image of the Company
• Setting a good example to colleagues by observing all company rules and regulations
• Completing necessary Company documentation punctually and in accordance with guidelines
• Observing and adhering to company health & safety guidelines

Preferred qualifications:

CCure and Genetec are not essential but strongly preferred; however, if you have worked on other security systems and can demonstrate the aptitude to learn, we would invest in the necessary training.

Experience:

At least three years’ experience within the Security Industry working on CCTV, Access Control and Intruder Systems.

Skills

• Experience in the Security/CCTV/Access Control sector
• Analytical and Diagnostic Skills
• Planning
• Communication skills, both verbal and written
• Time keeping
• Flexible approach to work and willingness to work extra hours as required, including occasional out-of-hours/weekend call-outs
• Commitment to delivering excellent customer service
• Team Player with the desire to share knowledge in a team environment
• Self-motivated and confident
• Practical and highly adaptable
• Cooperative and helpful at all times

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