Security Service Engineer

JAM Recruitment Ltd; Reading; On-site; GBP 38,000 - 40,000; Full time

Job summary

SSR C&T, based in Reading, is seeking a Security Service Engineer to maintain CCTV, intruder, and access control systems, including some installation and commissioning work. The role requires methodical fault diagnosis across analogue and network-based platforms and strong customer service under deadline pressure.

You will travel between sites, apply high-end software for root-cause analysis, and keep up-to-date technical knowledge through training.

Qualifications

• NVQ 3 in Electronic Security or equivalent proven experience.
• Knowledge of Access control / CCTV / Intercom / Intruder systems.
• Knowledge of Windows Operating Systems.
• Knowledge of digital electronics principles and systems.
• Health and Safety
• Microsoft OS knowledge
• TCP/IP and network fundamentals

Responsibilities

• Provide fault finding and repairs for CCTV, Intruder, and Access Control systems.
• Fault finding on PC/Network based and analogue security systems using high-end software.
• Collaborate with engineers and provide out-of-hours support as needed.
• Travel between sites to perform servicing and commissioning.
• Maintain up-to-date technical knowledge through training.

Skills

Access control & CCTV expertise

Windows operating systems

Digital electronics

TCP/IP networking basics

Customer service

Education

NVQ 3 in Electronic Security

Job description

Based in Reading, this full-time Security Service Engineer position with SSR C&T carries a salary between £38,000 and £40,000, supplemented by overtime, call-out allowances, and further benefits. The role centres on maintaining a diverse range of CCTV, intruder, and access control systems, blending routine servicing with installation and commissioning tasks. Responsibilities demand methodical fault diagnosis across analogue and network-based platforms, using knowledge of high-end software to perform root cause analysis. Success relies on strong customer service, thoroughness, and managing deadline pressures. Candidates should possess solid technical expertise in security solutions and a commitment to delivering professional engineering support both internally and externally.

Role Purpose

Security Service Engineer The purpose of the job is to provide professional engineering expertise and excellent internal and external customer service during the maintenance of variety of CCTV, Intruder, Access Control Systems and other security solutions. Including some installation & commissioning. The main challenges of the job are deadline pressures, demand for thoroughness, customer service skills, route cause analysis on faults to meet the business requirements.

Job Responsibilities/Essential Functions

• Provide technical expertise in fault finding and repairs of varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages
• Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large Multi-site installations with PC Based Digital Recorders
• To have an understanding of fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults
• Liaise with higher grade engineers where required
• Provide emergency solutions when operating out of hours as specified on the departmental rota
• Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations
• Participate in team meetings and actively contribute towards the business’ activities
• Strive to maximize personal development and performance and take active part in performance reviews and personal development plans
• Maintain up to date technical knowledge through internal and external training provision
• Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.)
• Travel between sites during the working day

Job Description: Skills, Qualifications and Competencies

• NVQ 3 in Electronic Security or equivalent proven experience
• Knowledge of Access control / CCTV / Intercom / Intruder systems
• Knowledge of Windows Operating Systems
• Knowledge of digital electronics principles and systems
• Health and Safety
• Good knowledge of Access control / CCTV / Intercom / Intruder systems
• Good knowledge of CCTV systems
• Good knowledge surrounding digital electronics and electrical systems
• Microsoft OS knowledge
• Working knowledge of TCP/IP and other network fundamentals of UFE's (Unified Front End)