Service Engineer - Security

YDU JC Air Cond & Ref Inc.- Dubai; Nottingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company vehicle

Uniform

PPE

Tools

Continuous training provided

Health & safety programs

Job summary

Johnson Controls in the United Kingdom is seeking a Security Engineer to maintain strong relationships with blue chip customers and service CCTV and Access Control systems. Some installation/commissioning work may be required, with site visits and professional interaction with clients and colleagues to project a positive company image.

The role emphasizes skill development on Enterprise solutions, teamwork, and a commitment to excellent customer service, with potential for training and career

Qualifications

• At least three years’ experience within the Security Industry working on CCTV, Access Control and Intruder Systems.
• Experience with CCTV/Access Control systems and industry standards.
• Strong analytical and diagnostic capabilities.

Responsibilities

• Managing paperwork
• Ensuring customer expectations are met
• Managing workload
• Achieving company KPIs for attendance in line with the clients' Service Level Agreements
• Teamwork and collaboration
• Problem solving
• Customer service
• Understanding and meeting guidelines and standards of work expected by JCI / ISSG
• Maintaining a professional appearance and manner to promote the image of the Company
• Setting a good example to colleagues by observing all company rules and regulations
• Completing necessary Company documentation punctually and in accordance with guidelines
• Observing and adhering to company health & safety guidelines

Skills

Security/CCTV/Access Control sector

Analytical

Diagnostic skills

Planning

Communication skills

Time keeping

Team player

Flexible / out-of-hours

Customer service

Self-motivated

Adaptive

Tools

CCure

Genetec

Job description

Why Work for us? We offer the ultimate platform for career growth at Vindex with an array of opportunities. Along with excellent career progression, you will enjoy:

• Competitive salary with exceptional earning potential
• Optional overtime
• Generous callout payments – the best in the industry
• Pension matching up to 7%
• 25 days holiday plus bank holidays
• Company vehicle, uniform, PPE, tools, and continuous training provided
• Industry-leading Health & Safety and employee assistance programs
• Newly introduced Engineering career ladder for career progression opportunities
• Average team member tenure of over 20 years
• Become a valued member of our Winning Team
• Staff referral scheme up to £2,000.00
• Rewards & recognition programs

Role Overview

To maintain strong relationships with our blue chip customers and the maintenance/servicing of their CCTV and Access Control systems; there may be a small element of some installation/commissioning work. This role will involve visiting customer sites and requires the successful applicant to be customer-focused. The individual must work as part of a team and interact with colleagues, clients, and other trades professionally, presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and will involve close liaison with the Customer Service Team. Most importantly, the successful applicant will want to improve their skills, seek training on new and existing Enterprise solutions, and develop a career.

Main Responsibilities

• Managing paperwork
• Ensuring customer expectations are met
• Managing workload
• Achieving company KPIs for attendance in line with the clients' Service Level Agreements
• Teamwork and collaboration
• Problem solving
• Customer service
• Understanding and meeting guidelines and standards of work expected by JCI / ISSG
• Maintaining a professional appearance and manner to promote the image of the Company
• Setting a good example to colleagues by observing all company rules and regulations
• Completing necessary Company documentation punctually and in accordance with guidelines
• Observing and adhering to company health & safety guidelines

Preferred qualifications

CCure and Genetec are not essential but strongly preferred; however, if you have worked on other security systems and can demonstrate the aptitude to learn, we would invest in the necessary training.

Experience

At least three years’ experience within the Security Industry working on CCTV, Access Control and Intruder Systems.

Skills

• Experience in the Security/CCTV/Access Control sector
• Analytical and Diagnostic Skills
• Planning
• Communication skills, both verbal and written
• Time keeping
• Flexible approach to work and willingness to work extra hours as required, including occasional out-of-hours/weekend call-outs
• Commitment to delivering excellent customer service
• Team Player with the desire to share knowledge in a team environment
• Self-motivated and confident
• Practical and highly adaptable
• Cooperative and helpful at all times #RMDFL Johnson Controls: Enhancing the Intelligence of Buildings

#RMDFL Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.