Service Engineer Field Service Engineer

Nter Talent; West Midlands; On-site; GBP 45,000 - 55,000; Full time

Job summary

Nter Talent is seeking a Service Engineer based in the UK with travel across the Territory (UK, Ireland and Europe as required). You will deliver on-site service and technical support for robotic packaging machinery, troubleshoot issues, and support both end users and internal teams in the field.

The role involves emergency breakdowns, planned maintenance, training, and occasional worldwide support up to FAT testing at overseas sites.

Qualifications

• Experience with installation, commissioning, and maintenance of robotic packaging machinery.
• Solid electrical and mechanical background.
• IT software experience, including control packages.

Responsibilities

• Provide customer service support to clients across the UK, Ireland, and Europe, with occasional worldwide support as required
• Deliver emergency breakdown and planned maintenance support via site visits and office-based technical support (phone, email)
• Support change-part and machine modification projects, including information gathering
• Make recommendations on training needs, further maintenance or inspections, and spare part holding/replacement
• Carry out pre-planned machine inspection and maintenance as part of contracted or one-off service work
• Provide on-site training to customers' operators and engineers where appropriate
• Provide out-of-office-hours support on an on-call rota basis
• Provide service support during Factory Acceptance Testing (FAT) at the manufacturer's overseas site

Skills

Robotic packaging machinery

Electrical engineering

Mechanical engineering

IT software

Troubleshooting

Job description

Service Engineer

Location: UK-based, with travel across the Territory (UK, Ireland, and Europe as required)

Salary: Upto £50,000 DOE

About The Role

Our client is seeking a Service Engineer to provide onsite service and technical support to customers and colleagues. This role acts as a key technical resource, supporting both end users and internal teams in identifying issues and applying effective troubleshooting techniques to resolve technical problems in the field.

Key Responsibilities

• Provide customer service support to clients across the UK, Ireland, and Europe, with occasional worldwide support as required
• Deliver emergency breakdown and planned maintenance support via site visits and office-based technical support (phone, email)
• Support change-part and machine modification projects, including information gathering
• Make recommendations on training needs, further maintenance or inspections, and spare part holding/replacement
• Carry out pre-planned machine inspection and maintenance as part of contracted or one-off service work
• Provide on-site training to customers' operators and engineers where appropriate
• Provide out-of-office-hours support on an on-call rota basis
• Provide service support during Factory Acceptance Testing (FAT) at the manufacturer's overseas site

Administration

• Submit detailed visit reports on completion of each job (or weekly, whichever is sooner) via the current software system
• Complete and return overtime sheets weekly
• Submit expense claims and mileage forms in a timely manner
• Maintain and support Service Department procedures
• Liaise with the Service Management Team on the preparation and maintenance of company procedures

Generic Responsibilities

• Liaise with the relevant Sales Account Manager on customer management
• Liaise with the Service Management Team as necessary
• Maintain direct communication with relevant departments at the parent company for information relevant to the above
• Keep accurate records within a designated structure
• Report progress to the parent company as required

Health & Safety

• Take reasonable care of your own health and safety and that of others affected by your actions
• Understand and follow the company's health and safety policies
• Use safety equipment correctly and never misuse it
• Report any near misses

Skills and Person Specification

• Experience with installation, commissioning, and maintenance of robotic packaging machinery
• Solid electrical and mechanical background
• IT software experience, including control packages
• Excellent customer service skills, with strong troubleshooting and complex problem-solving ability
• Strong attention to detail
• Excellent organisational, time management, and written/verbal communication skills
• Ability to work quickly and accurately
• Solid Health & Safety background