Field Service Engineer

ASC Connections; Willenhall; Remote; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Autonomous field-based role

Overtime opportunities

UK-wide work with service team

Job summary

ASC Connections is recruiting an experienced Senior Service Engineer in the UK to support customers nationwide. The role offers a high level of autonomy, technical responsibility and direct customer interaction in a field-based setting.

You will install, service and upgrade equipment, provide remote technical support, train customers and maintain competence through ongoing training. A full UK driving licence and strong fault-finding skills are essential.

Qualifications

• Extensive experience as a Field Service Engineer in manufacturing or automation.
• Strong electrical and mechanical fault-finding skills.
• Excellent organisational and multi-tasking abilities.
• Confident communicator with customer-facing experience.
• Full UK driving licence.

Responsibilities

• Carry out on-site installations, servicing, repairs and upgrades in line with service schedules and customer requirements
• Provide first-line remote technical support via phone and email to customers and service engineers
• Support service coordination by assisting with case progression and documentation using digital systems
• Prepare materials, documentation and technical information ahead of installations
• Deliver customer training, both on-site and using digital or VR-based tools where applicable
• Attend in-house and external training to maintain technical competence

Skills

Electrical fault-finding

Mechanical fault-finding

Customer communication

Organisational skills

Digital service systems

Driving licence

Job description

An established UK-based engineering business specialising in machine-tool peripherals and automation solutions is recruiting an experienced, electrically biased Service Engineer to support its growing customer base. The company supplies, installs, and services advanced equipment used in precision machining and manufacturing environments, supporting customers nationwide.

This is a key role within the service function, offering a high level of autonomy, technical responsibility and customer interaction.

Senior Service Engineer Responsibilities

• Carry out on-site installations, servicing, repairs and upgrades in line with service schedules and customer requirements
• Provide first-line remote technical support via phone and email to customers and service engineers
• Support service coordination by assisting with case progression and documentation using digital systems
• Prepare materials, documentation and technical information ahead of installations
• Deliver customer training, both on-site and using digital or VR-based tools where applicable
• Attend in-house and external training to maintain technical competence

Skills & Experience

• Proven experience as a Field Service Engineer within manufacturing, machine tools, automation or related engineering environments
• Strong electrical and mechanical fault-finding skills
• Excellent organisational skills with the ability to manage multiple tasks independently
• Confident communicator, comfortable supporting customers and colleagues at all levels
• Strong IT skills and ability to work with digital service systems
• A proactive problem solver with a customer-focused mindset
• Full UK driving licence

What's on Offer for a Senior Service Engineer

• Base Salary up to £45,000 (Overtime averages an extra £7000 a year)
• Autonomous field-based role within a respected engineering business
• Exposure to advanced machine-tool and automation technology
• Ongoing training and development
• UK-wide work with a strong, supportive service team

We are committed to equal opportunity and diversity