Service Engineer

Fidelis Resourcing Limited; United Kingdom; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company car

Job summary

Fidelis Resourcing Limited is seeking a Field Service Engineer – Robotics and Mechatronics. The role requires home-based work with UK-wide travel to customer sites for on-site servicing and installations.

You will bring a background in Mechatronics/Electronics, the ability to troubleshoot complex equipment, and a track record of building strong customer relationships. A higher engineering qualification is required, and a company car is provided.

Qualifications

• Higher qualification (HND or above) in Engineering.
• Background in Mechatronics and/or Electronics.
• Knowledge of automation in the food industry is desirable.
• Proven troubleshooting and problem-solving experience.
• Strong credentials in engaging customer stakeholders.
• Self-motivated, clear communicator with customer-relations focus.

Responsibilities

• Lead troubleshooting and corrective action planning on equipment at customer sites.
• Work with customer contacts to build strong, proactive relationships.
• Lead training and development programmes with customer operatives and maintenance staff.
• Build strong working relationships across the company to ensure customer satisfaction.
• Advocate the company’s commitment to excellence in customer service throughout the journey.
• Represent the company on-site as an ambassador, upholding culture and values.

Skills

Mechatronics

Electronics

Troubleshooting

Customer-relations

Education

Engineering qualification (HND+)

Job description

Field Service Engineer - Robotics and Mechatronics

Job ref FRL947

The Company

A leading and highly respected manufacturer of robotic packaging machines, specialising in high-speed packaging for the food, confectionery, pharma, and cosmetics industry. As the company grows its UK footprint, it is looking for an experienced service engineer to join the team and support its commitment to excellence in customer service.

Reporting to the Head of Technical Service in the UK, the successful candidate will have a background in Electrical/Electronic Engineering and be skilled at working under pressure, both independently and as part of a team. This role provides an opportunity to join a global leader in its field that has strong growth ambitions for its business and its team.

Responsibilities

• Lead troubleshooting and corrective action planning for the company’s equipment within customer sites.
• Work collaboratively with customer contacts to build strong and proactive customer relationships.
• Engage with customer-based operatives and maintenance staff to lead training and development programmes.
• Build strong working relationships with colleagues across the company to ensure customer satisfaction.
• Champion the company’s commitment to excellence in customer service throughout the customer journey.
• Act as a company ambassador, internally and externally, consistently living and breathing the culture and values.

Requirements

• Higher qualification (HND or above) in Engineering.
• Background and experience in Mechatronics and/or Electronics.
• Knowledge of automation within the food industry is desirable.
• Proven experience and success in troubleshooting and problem solving.
• Strong credentials in successfully engaging customer stakeholders.
• Self-motivated, clear communicator with a passion for building long-lasting customer relationships.
• Ability to travel across the UK and Ireland for on-site servicing and installations including some overnight stays where necessary.
• Based from home with UK wide travel
• Salary £45-55,000 based on experience
• Company Car

Closing date for all applications Friday 2nd October 2026