Service Engineer

Nter Talent; United Kingdom; On-site; GBP 38,000 - 52,000; Full time

Job summary

Nter Talent is seeking a Service Engineer to provide onsite service and technical support for robotic packaging machinery across the UK, Ireland, and Europe. You will troubleshoot, install, commission and maintain equipment, while working closely with customers and internal teams.

Role requires hands-on technical ability, strong electrical/mechanical knowledge, and excellent communication skills. Occasional on-call support and travel to customer sites are expected.

Qualifications

• Experience with installation, commissioning, and maintenance of robotic packaging machinery.
• Solid electrical and mechanical background.
• IT software experience, including control packages.
• Excellent customer service skills, with strong troubleshooting and complex problem-solving ability.
• Strong attention to detail.
• Excellent organisational, time management, and written/verbal communication skills.

Responsibilities

• Provide customer service across UK, Ireland and Europe, with occasional worldwide support.
• Deliver breakdown and planned maintenance via site visits and remote support.
• Support machine modifications and change parts.
• Recommend training needs and spare parts.
• Perform scheduled inspections and maintenance.
• Provide on-site operator/engineer training.
• On-call out-of-hours support.
• Support FAT at overseas site.

Skills

Robotic packaging

Installation

Commissioning

Maintenance

Electrical

Mechanical

IT software

Control software

Customer service

Troubleshooting

Time management

Communication

Job description

Location: UK-based, with travel across the Territory (UK, Ireland, and Europe as required)

Reporting to: Head of Technical Services

About the Role

Our client is seeking a Service Engineer to provide onsite service and technical support to customers and colleagues. This role acts as a key technical resource, supporting both end users and internal teams in identifying issues and applying effective troubleshooting techniques to resolve technical problems in the field.

This is a hands-on, customer-facing engineering role covering installation, commissioning, breakdown support, and planned maintenance of robotic packaging machinery.

The responsibilities below provide an overview of the role and are not exhaustive; additional duties may be assigned as required.

Key Responsibilities

• Provide customer service support to clients across the UK, Ireland, and Europe, with occasional worldwide support as required
• Deliver emergency breakdown and planned maintenance support via site visits and office-based technical support (phone, email)
• Support change-part and machine modification projects, including information gathering
• Make recommendations on training needs, further maintenance or inspections, and spare part holding/replacement
• Carry out pre-planned machine inspection and maintenance as part of contracted or one-off service work
• Provide on-site training to customers' operators and engineers where appropriate
• Provide out-of-office-hours support on an on-call rota basis
• Provide service support during Factory Acceptance Testing (FAT) at the manufacturer's overseas site

Customer Relationships

• Promote and maintain strong relationships between the Service Department and customers
• Carry out customer visits as required
• Keep CRM customer data up to date

Sales and Marketing Support

• Support the marketing of Service offerings to customers
• Provide service support during the implementation of new machine sales
• Provide service support at exhibitions and marketing promotions

Administration

• Submit detailed visit reports on completion of each job (or weekly, whichever is sooner) via the current software system
• Complete and return overtime sheets weekly
• Submit expense claims and mileage forms in a timely manner
• Maintain and support Service Department procedures
• Liaise with the Service Management Team on the preparation and maintenance of company procedures

Generic Responsibilities

• Liaise with the relevant Sales Account Manager on customer management
• Liaise with the Service Management Team as necessary
• Maintain direct communication with relevant departments at the parent company for information relevant to the above
• Keep accurate records within a designated structure
• Report progress to the parent company as required

Health & Safety

• Take reasonable care of your own health and safety and that of others affected by your actions
• Understand and follow the company's health and safety policies
• Use safety equipment correctly and never misuse it
• Report any near misses

Skills and Person Specification

• Experience with installation, commissioning, and maintenance of robotic packaging machinery
• Solid electrical and mechanical background
• IT software experience, including control packages
• Excellent customer service skills, with strong troubleshooting and complex problem-solving ability
• Strong attention to detail
• Excellent organisational, time management, and written/verbal communication skills