Service Engineer

YDU JC Air Cond & Ref Inc.- Dubai; Sunbury-on-Thames; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Company vehicle

Pension matching up to 7%

25 days holiday + bank holidays

Uniform, PPE, tools provided

Continuous training

Job summary

Johnson Controls, operating a Vindex brand, is seeking a Service Engineer to service Intruder Alarms, Access Control and CCTV systems in the UK. You will deliver exceptional customer service and apply technical knowledge to resolve issues efficiently.

The role requires proactive engineers, a valid driving license, and ability to lift ladders. Training and career progression are part of the package within a global leader in building technologies.

Qualifications

• Experience in the Fire & Security industry.
• Valid driving license.
• Capability to lift and climb ladders.
• Experience in a customer-facing role.
• Industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC.
• Experience with Genetec and C.Cure systems.

Responsibilities

• Serve and service advanced Security Systems including Intruder Alarms, Access Control and CCTV.
• Deliver top-notch customer service while adhering to industry standards.
• Complete engineer work reports, handover certificates/BSIA Certificates, or checklists as required.

Skills

Customer-facing

Technical knowledge

Education

18th edition/NVQ/City and Guilds/BTEC

Tools

Genetec

C.Cure

Job description

Job Description Why join our team as a Service Engineer? We offer the ultimate platform for career growth at Vindex with an array of opportunities.

• Competitive salary with exceptional earning potential
• Optional overtime
• Generous callout payments
• Pension matching up to 7%
• 25 days holiday plus bank holidays
• Company vehicle, uniform, PPE, tools, and continuous training provided
• Industry-leading Health & Safety and employee assistance programs
• Average team member tenure of over 20 years
• Become a valued member of our Winning Team
• Staff referral scheme up to £2,000.00
• Rewards & recognition programs

Join a global market leader in Engineering & Integrated Solutions that is revolutionizing the Fire & Security sector with state-of-the-art technology! Johnson Controls boasts an impressive portfolio of renowned fire & security brands like Tyco, ADT, Esotec, and more. At our Vindex brand, we are driven by a passion to make a positive impact on lives worldwide. Together, we provide cutting-edge security solutions that safeguard people and the environment while giving back to our communities. We thrive on solving today’s challenges and continuously ask, “What’s next?” Step into a role that places you at the forefront of innovative solutions protecting businesses. We are constantly evolving to stay ahead of the competition, and we need forward-thinking individuals who share our mission to create a safer world.

What You Will Do:

As a Service Engineer, you’ll play a crucial role in servicing advanced Security Systems, including Intruder Alarms, Access Control and CCTV Systems. You will deliver top-notch customer service while adhering to industry standards, armed with exceptional technical knowledge. We’re seeking proactive engineers who can anticipate and resolve issues before they escalated.

How You Will Do It:

Deliver outstanding Customer Service that exceeds expectations, forging strong relationships with internal and external customers. Service devices with care, ensuring a safe and responsible working environment to prevent injuries, property damage, and wasted materials. Efficiently manage your time and prioritize tasks effectively. Accurately complete Engineer work reports, handover certificates/BSIA Certificates, or checklists as required.

What We Look For:

• Experience in the Fire & Security industry
• Valid driving license
• Capability to lift and climb ladders
• Prior experience in a customer-facing role
• Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC
• Experience with Genetec and C.Cure systems

Preferred:

• Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC
• Experience with Genetec and C.Cure systems

#RMDFL Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.