Service Engineer

STERIS; Stoke-on-Trent; On-site; GBP 28,000 - 38,000; Full time

Job summary

STERIS is seeking a Field Service Engineer to perform preventive and corrective maintenance on healthcare equipment within the assigned service area. You will troubleshoot issues, repair components, and ensure equipment is calibrated and ready for use while maintaining service documentation and parts inventory.

The role requires practical mechanical, electrical, and electronic skills, a valid driver’s license, and a focus on customer service and safety protocols.

Qualifications

• Minimum 2 years of industry-related field service experience.
• Strong troubleshooting and problem-solving abilities.
• Good mechanical, electrical, and electronic technical knowledge.

Responsibilities

• Perform preventive and corrective maintenance on STERIS/Cantel product lines and related equipment.
• Disassemble, replace, repair, or reassemble components and calibrate equipment.
• Complete service reports and maintain tools/inventory as directed by Team Leaders.

Skills

Field service engineering

Troubleshooting

Mechanical skills

Electrical skills

Customer service

Tools

Siebel

Oracle

Sales Connection

Job description

HOW YOU WILL MAKE A DIFFERENCE

Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion for excellent customer service, problem solving, and possess strong mechanical and electrical skills? If so, then a career with STERIS in our Healthcare Engineering team could be a great fit for you.

About Us

At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you

About You

Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion for excellent customer service, problem solving, and possess strong mechanical and electrical skills? If so, then a career with STERIS in our Healthcare Engineering team could be a great fit for you.

About Us

At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW, LEARN and MAKE A DIFFERENCE.

We are currently recruiting for a Field Service Engineer vacancy. This is an excellent opportunity to join us at a skilled level in a division that drives the business forwards through providing a best in class engineering service to our customers.

What's Invovled

The Service Engineer performs required preventive and corrective maintenance on the STERIS/Cantel product lines and field troubleshooting primarily in their service area in the country.

Perform preventive and corrective maintenance required on STERIS/Cantel product lines, related product lines, and competitive equipment. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).

Perform administrative duties as assigned including computer synchronization daily, complete service reports, maintaining tools and parts inventory to prescribed levels as required by Team Leaders and Service Manager.

Uses the Corporate applications (Siebel, Oracle, Sales Connection, others) to handle his daily activity.

Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales organization.

Maintains a courteous and professional demeanour when working with customers, contractors, management, and fellow employees. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.

Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS/Cantel products and services, identifying opportunities, and passing leads to management and sales.

Other Duties As Assigned By The Service Manager

The position description is not an exhaustive list of duties but is intended to give a general indication of work undertaken and will vary in the light of changing demands within the department. Substantive changes in the range of work will be carried out on consultation with the post holder.

Required Experience

• Minimum of 2 years industry related experience
• Valid driver’s license required.

Preferred Experience

• Good troubleshooting skills as well as proven organization attitude.
• Computer literacy with a good standard of education with good oral and written communication.
• Sufficient technical knowledge of the English language.
• Completion of a recognized mechanical, electrical, or electronic technical training scheme.

Equal Opportunities

STERIS plc provides employment and advancement opportunities without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion/belief, sex (gender), sexual orientation or any other legally protected characteristic as defined by UK employment law. The Company bases all employment decisions on merit, qualifications, skills, and abilities with the intention that the best candidate is selected for each position.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

STERIS strives to be an Equal Opportunity Employer.