Field Service Engineer

STERIS; Stratford-upon-Avon; On-site; GBP 30,000 - 45,000; Full time

Job summary

STERIS in Stratford-upon-Avon is seeking a motivated Service Engineer to handle preventive and corrective maintenance on STERIS/Cantel product lines and troubleshoot equipment issues. The role involves maintaining relationships with customers and ensuring compliance with health and safety protocols.

Ideal candidates will have a minimum of 2 years industry experience, good troubleshooting skills, and complete a technical training scheme. A valid driver's license and computer literacy are also required. Join us in making a difference in the healthcare engineering field.

Qualifications

• Minimum of 2 years industry-related experience.
• Valid driver’s license required.
• Good troubleshooting skills and organization attitude.
• Computer literacy with good oral and written communication.
• Sufficient technical knowledge of the English language.
• Completion of a recognized mechanical, electrical, or electronic technical training scheme.

Responsibilities

• Perform required preventive and corrective maintenance on STERIS/Cantel product lines.
• Disassemble, replace, or repair defective parts as needed.
• Maintain tools and parts inventory as required.
• Develop and maintain effective relationships with customers.
• Provide solutions to customers to enhance sales and growth.

Job description

About You

Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion for excellent customer service, problem solving, and possess strong mechanical and electrical skills? If so, then a career with STERIS in our Healthcare Engineering team could be a great fit for you.

What Is Involved

The Service Engineer performs required preventive and corrective maintenance on the STERIS/Cantel product lines and field troubleshooting primarily in their service area in the country. Perform preventive and corrective maintenance required on STERIS/Cantel product lines, related product lines, and competitive equipment. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).

Perform administrative duties as assigned including computer synchronization daily, complete service reports, maintaining tools and parts inventory to prescribed levels as required by Team Leaders and Service Manager. Uses corporate applications (Siebel, Oracle, Sales Connection, others) to handle daily activity.

Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales organization. Maintains a courteous and professional demeanour when working with customers, contractors, management, and fellow employees. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.

Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS/Cantel products and services, identifying opportunities, and passing leads to management and sales.

Other duties as assigned by the Service Manager. The position description is not an exhaustive list of duties but is intended to give a general indication of work undertaken and will vary in the light of changing demands within the department. Substantive changes in the range of work will be carried out on consultation with the post holder.

Required Experience

• Minimum of 2 years industry-related experience and a general knowledge of operating washing and sterilize processing units.
• Valid driver’s license required.
• Good troubleshooting skills as well as proven organization attitude.
• Computer literacy with a good standard of education with good oral and written communication.
• Sufficient technical knowledge of the English language.
• Completion of a recognized mechanical, electrical, or electronic technical training scheme.

Equal Opportunities

Steris plc provides employment and advancement opportunities without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion/belief, sex (gender), sexual orientation or any other legally protected characteristic as defined by UK employment law. The Company bases all employment decisions on merit, qualifications, skills, and abilities with the intention that the best candidate is selected for each position. STERIS strives to be an Equal Opportunity Employer.