Service Engineer

Complete Security Recruitment; Norwich; On-site; GBP 30,000 - 42,000; Full time

Job summary

Join a leading company in the fire and security industry as a Service Engineer. This role involves installing and servicing a variety of security systems, providing excellent customer service, and working within a supportive team. With opportunities for progression and a competitive salary, this position is ideal for those with technical expertise and a can-do attitude. Apply today to take the next step in your career!

Benefits

Competitive market salary

Excellent benefits package

Opportunities for progression

Qualifications

• Technical expertise in predominant skillset area.
• Previous employment within a BAFE/SSAIB/NSI accredited company.

Responsibilities

• Install, commission, and service fire and intruder alarm systems.
• Provide on-site technical support and solutions to customers.
• Work as part of a 24/7 on-call rota.

Skills

Customer service

Team player

Technical expertise

Education

PTS or Sentinel certification

Valid CSCS/ECS Card

Tools

Bosch

Hikvision

Gallagher

Job description

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Complete Security Recruitment provided pay range

This range is provided by Complete Security Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Complete Security Recruitment

Operations and Small Works Administrator

Fire & Security Role: Are you a Service Engineer attending maintenance calls and rectifying faults?

Paying up to £42k

What can you expect as an employee:

This company rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage. The company is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

About the role:

Our Safety and Security engineering team is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service-oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work.

This role will include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning.

Responsibilities:

• Install, commission, and service our wide range of field equipment including Fire and Intruder Alarms systems, CCTV, Access Control, Audio Visual, Public address & Voice Alarm systems
• Retrofit upgrades / extensions to existing systems as part of remedial works packages.
• Provide high levels of customer service.
• Understand site plans to facilitate installations based on site survey documentation.
• Reactive call-outs to site, with an aim to provide a first-time fix.
• Provide on-site technical support and solutions to customers during both reactive and planned visits.
• Complete documentation in line with company standards.
• Work within strict H&S guidelines.
• Work as part of a 24/7 on-call rota.
• Advise customers on the latest products and services to improve efficiency.

Qualifications:

• Must have PTS or Sentinel
• Technical expertise in predominant skillset area
• Competent admin skills with sound working knowledge of internal business systems.
• Sound commercial awareness, knowledge of design and pricing of systems and upgrades
• Service-oriented, but can interchange on install-related tasks when required
• Excellent team player and relationship builder
• Previous employment within a BAFE/ SSAIB/ NSI accredited company
• Valid CSCS/ECS Card
• Knowledge of industry standard manufacturers preferred (Bosch, Dahua, Hikvision, Gent, Advanced, Gallagher, PAC, Win-Pak, Veracity, Milestone)
• Preference given to candidates with proven Gallagher Access Control skills and knowledge

Behaviours:

• Can-do attitude and will to succeed
• Empathetic and supportive

Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Security and Investigations and Fire Protection

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