Service Engineer

Laser Wire Solutions; Cardiff; On-site; GBP 35,000 - 50,000; Full time

Job summary

Laser Wire Solutions based in South Wales, UK, seeks a Service Engineer to install, commission and maintain laser and robotic systems at customer facilities, ensuring safe operation and reliable performance.

This full-time on-site role involves diagnostics, repairs, and preventive maintenance, with customer training and comprehensive service documentation. Some travel to client sites may be required to meet safety and quality standards.

Qualifications

• Strong technical skills in electromechanical systems, lasers, robotics, or automation.
• Experience installing, troubleshooting and maintaining industrial equipment with diagnostic tools.
• Knowledge of safety standards and regulatory requirements (CE, FDA) and safe working practices.
• Effective communication and customer service skills to explain issues clearly.
• Proficiency with basic IT for configuring control systems and documenting service reports.
• Ability to work independently on-site and manage time in a fast-paced environment.
• Relevant technical qualification such as an associate or bachelor’s degree in engineering.
• Experience in medical device manufacturing, automation, or high-tech environments is beneficial.

Responsibilities

• Install, commission, and maintain laser and robotic systems at customer sites.
• Troubleshoot technical issues and perform diagnostics.
• Carry out repairs and preventive maintenance on equipment.
• Provide technical support and training to customers.
• Document service activities and report field issues to engineering.
• Collaborate with engineering and production teams to drive improvements.

Skills

Electromechanical

Lasers

Robotics

Automation

Technical drawings

Diagnostics tools

Safety standards

Customer communication

IT for control systems

Education

Engineering degree

Job description

The Service Engineer role is a full-time, on-site position based in South Wales, UK. In this role, the Service Engineer will install, commission, and maintain laser and robotic systems at customer facilities, ensuring safe and reliable operation. The position involves troubleshooting technical issues, performing diagnostics, and conducting repairs and preventive maintenance on equipment. The Service Engineer will provide technical support and training to customers, document service activities, and collaborate closely with engineering and production teams to report field issues and suggest product improvements. The role may require occasional travel to customer sites, adherence to safety and quality standards, and clear communication with both internal stakeholders and external clients.

Qualifications

• Strong technical skills in electromechanical systems, lasers, robotics, or automation, with the ability to read and interpret technical drawings and schematics.
• Experience in installing, troubleshooting, and maintaining industrial or medical manufacturing equipment, including use of diagnostic tools and test equipment.
• Knowledge of relevant safety standards and regulatory requirements (e.g., CE, FDA, electrical and laser safety), with a focus on safe working practices.
• Effective communication and customer service skills, including the ability to explain technical issues clearly and build positive relationships with clients.
• Proficiency in basic IT skills for configuring control systems, documenting service reports, and using remote support tools.
• Ability to work independently on-site, manage time and tasks efficiently, and adapt to changing priorities in a fast-paced environment.
• Relevant technical qualification such as an associate or bachelor’s degree in engineering (mechanical, electrical, mechatronics), or equivalent industry experience.
• Previous experience in medical device manufacturing, automation, or high-tech industrial environments is beneficial.
• Willingness to travel to customer locations as needed and valid authorization to work in the region.

Company Description

Laser Wire Solutions is a technology-driven company revolutionizing the medical sector through advanced laser and robotic automation. The organization partners with leading global medical device manufacturers to streamline production and expand access to life-changing devices. Its innovative team works closely with large, technologically advanced customers while fostering a culture that encourages technical growth, new ideas, and pushing the boundaries of what is possible. All products are CE marked and FDA compliant, and the company supplies both standard and custom laser systems to an international market through direct sales and a network of agents and distributors. Laser Wire Solutions has experienced significant growth and has received industry-leading accolades, including the Queen’s Enterprise Awards for International Trade and Innovation, and recognition as one of the fastest-growing manufacturing companies in the FT1000 Europe’s Fastest Growing Companies list.