Field Service Engineer – Laser & Robotics Automation

Laser Wire Solutions; Cardiff; On-site; GBP 35,000 - 50,000; Full time

Job summary

Laser Wire Solutions based in South Wales, UK, seeks a Service Engineer to install, commission and maintain laser and robotic systems at customer facilities, ensuring safe operation and reliable performance.

This full-time on-site role involves diagnostics, repairs, and preventive maintenance, with customer training and comprehensive service documentation. Some travel to client sites may be required to meet safety and quality standards.

Qualifications

• Strong technical skills in electromechanical systems, lasers, robotics, or automation.
• Experience installing, troubleshooting and maintaining industrial equipment with diagnostic tools.
• Knowledge of safety standards and regulatory requirements (CE, FDA) and safe working practices.
• Effective communication and customer service skills to explain issues clearly.
• Proficiency with basic IT for configuring control systems and documenting service reports.
• Ability to work independently on-site and manage time in a fast-paced environment.
• Relevant technical qualification such as an associate or bachelor’s degree in engineering.
• Experience in medical device manufacturing, automation, or high-tech environments is beneficial.

Responsibilities

• Install, commission, and maintain laser and robotic systems at customer sites.
• Troubleshoot technical issues and perform diagnostics.
• Carry out repairs and preventive maintenance on equipment.
• Provide technical support and training to customers.
• Document service activities and report field issues to engineering.
• Collaborate with engineering and production teams to drive improvements.

Skills

Electromechanical

Lasers

Robotics

Automation

Technical drawings

Diagnostics tools

Safety standards

Customer communication

IT for control systems

Education

Engineering degree

Job description

Laser Wire Solutions based in South Wales, UK, seeks a Service Engineer to install, commission and maintain laser and robotic systems at customer facilities, ensuring safe operation and reliable performance.

This full-time on-site role involves diagnostics, repairs, and preventive maintenance, with customer training and comprehensive service documentation. Some travel to client sites may be required to meet safety and quality standards.