Field Service Engineer (UKI)

Cutera; Letchworth; On-site; GBP 50,000 - 60,000; Full time

Job summary

Cutera is seeking a Field Service Engineer to provide high-level service on laser and optical delivery systems and RF devices. The role involves traveling within the UK territory, including overnight stays, to support customers at KOLs, dermatologists, and clinics.

The candidate should have 4+ years in electronic system troubleshooting, strong customer service, and capable communication in English. Travel and lifting requirements are part of the job, with FDA documentation responsibilities and

Qualifications

• BS or AS in Electronics, Laser Technology or equivalent field; military experience acceptable.
• Laser experience preferred.
• Excellent communication skills and ability to work in a team.
• Ability to travel long distances on short notice.
• Must be able to lift 50 lbs.
• No visa restrictions preventing travel/work in EU/USA.

Responsibilities

• Provide outstanding technical service to Cutera customers.
• Ensure system operation quality and instruct customers on operation/maintenance.
• Document all service activities per FDA requirements.
• Coordinate with dispatch and other Field Service Engineers to optimize call schedules.
• Develop resolutions to complex troubleshooting problems.
• Promote service contract revenue and upsell where appropriate.
• Travel to various cities/regions, including overnight stays, to service accounts and represent Cutera professionally.

Skills

Customer service

Communication

English proficiency

Education

BS/AS in Electronics or Laser Technology

Job description

Job DetailsJob Location: UK - LETCHWORTH GARDEN CITY, Hertfordshire SG6 9BLPosition Type: Full TimeSalary Range: £50,000.00 - £60,000.00 SalaryTerritory Overview:

• Must reside in UK territory
• Ability to travel adequately to cover the region, including overnight stays, attend tradeshows, and corporate and training meetings. There may be the requirement to travel cross territories (when required) at short notice
• Valid Driver's License

Position Summary:

At Cutera, we know that a company's success starts with its employees. We also know that an individual's happiness depends on being in the right career opportunity with room to grow!

We are seeking a passionate, driven Field Service Engineer to take outstanding care of our customers. This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems and radiofrequency devices. The ideal candidate would have a strong background in the field supporting complex electronics. This is an exciting, cross-functional position that interacts with sales, technical support, engineering, clinical, and marketing.

The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory.

Duties & Responsibilities:

• Provide outstanding professional, courteous, prompt and skilled technical service to Cutera customers.
• Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
• Responsible for documenting all service activities in compliance with FDA requirements.
• Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers. Manage call schedule to best serve customer needs.
• Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
• Use people and technical skills to make customer interactions a positive, pleasant and memorable experience.
• Work closely with Area Sales Manager and direct Manager to identify customers for upgrades, new purchases, contracts, and additional customer training.
• Identify error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs.
• Ability to flash update software and firmware.
• Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel.
• Continually promote service contract revenue.
• Timely submission of RMAs, closing calls, and expense reports necessary.
• Other duties as assigned.

Qualifications

Minimum Requirements & Qualifications

• BS or AS in Electronics, Laser Technology or equivalent Field or military experience is required with a minimum of 4+ years of experience in electronic system troubleshooting. Laser experience preferred.
• Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.
• Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.
• Ability to travel long distances on short notice required.
• Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.
• Ability to cover occasional travel, lodging and incidental expenses on personal credit card.
• Must be able to lift 50 lbs.
• Demonstrated commitment to quality and strong sense of teamwork.
• Excellent communication skills.
• Business proficiency in English and additional EU language(s) is preferred.
• No visa restriction preventing travel and work in the EU (+USA).