Service Director Aircon, AOV, Fire Dampers, HVAC

Fire and Security Careers; England; On-site; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Company car/allowance

Profit share

Annual bonus

Excellent benefits

Job summary

Fire and Security Careers is looking for a Service Director to lead service delivery for Aircon, AOV, Fire Dampers and HVAC across a national network. The role is Surrey/Kent-based (3 days/week) with travel across the South East and Midlands.

You will manage a team of six including Helpdesk, Service Managers and Operational Leads, ensuring exceptional service and supporting rapid growth through acquisitions and organic expansion.

Qualifications

• Proven experience as a Service Director or similar leadership role in a service-led engineering business.
• Background in Mechanical Maintenance, HVAC, Building Services or related fields.
• Strong leadership, commercial and operational management skills.
• Experience leading multi-site service operations and improving performance.

Responsibilities

• Lead and develop the service management team across sites.
• Drive service delivery, customer satisfaction and operational performance.
• Implement and maintain service excellence standards across offices.
• Support integration of acquired businesses and embed best practices.
• Collaborate with Division Directors for Mechanical Maintenance, PPM, HVAC, AOV and Fire Damper Services.
• Develop scalable systems and processes to support growth.
• Play a key role in plans to double the engineering workforce.

Skills

Leadership

Service delivery

Multi-site operations

Growth & acquisitions

Job description

Service Director - Aircon, AOV, Fire Dampers & HVAC

Location: Surrey/Kent (3 days per week) with travel across the South East and Midlands if necessary

Package:c £100,000 Basic + 20% Bonus + Company Car/Allowance + Profit Share + Excellent Benefits

Lead Service Excellence. Drive Growth. Build a National Operation.

Our client is a rapidly growing provider of Mechanical Maintenance, HVAC, Air Conditioning, Fire Damper and AOV Services, with ambitious plans to expand through both organic growth and acquisition.

They are seeking an experienced Service Director to lead service delivery, customer excellence and operational performance across a multi-site business.

Managing a direct team of six, including Helpdesk, Service Managers and Operational Leads, you will ensure outstanding service standards while supporting the company's growth journey.

Key Responsibilities

• Lead and develop the service management team.
• Drive service delivery, customer satisfaction and operational performance.
• Implement and maintain service excellence standards across multiple offices.
• Support the integration of acquired businesses, embedding culture, processes and best practice.
• Work closely with Division Directors responsible for Mechanical Maintenance, PPM, HVAC, AOV and Fire Damper Services.
• Develop scalable systems and processes to support growth.
• Play a key role in the company's plan to double its engineering workforce.

About You

• Proven experience as a Service Director, Head of Service or Operations Director within a service-led engineering business.
• Background in Mechanical Maintenance, HVAC, Building Services, Facilities Maintenance, Compliance Services or similar.
• Strong leadership, commercial and operational management skills.
• Experience leading multi-site service operations.
• Track record of improving service performance, customer satisfaction and operational efficiency.
• Experience supporting business growth, acquisitions or organisational change would be advantageous.

What's In It For You?

• c. £100,000 Basic Salary
• 20% Annual Performance Bonus
• Company Car or Car Allowance
• Profit Share Scheme
• Comprehensive Benefits Package
• Significant Board-Level Influence
• Opportunity to shape service strategy across a growing national business
• Key role within an ambitious organisation expanding through acquisition and organic growth
• Long-term career opportunity with genuine executive leadership potential

The Opportunity

This is a career-defining leadership role for a service-driven executive who wants to create a best-in-class operation while helping a successful engineering business scale nationally.

You'll be responsible for maintaining exceptional service standards, developing future leaders, integrating new businesses and ensuring operational excellence remains at the heart of the organisation as it grows.