National Service Director: HVAC, AOV & Fire Dampers

Fire and Security Careers; England; On-site; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Company car/allowance

Profit share

Annual bonus

Excellent benefits

Job summary

Fire and Security Careers is looking for a Service Director to lead service delivery for Aircon, AOV, Fire Dampers and HVAC across a national network. The role is Surrey/Kent-based (3 days/week) with travel across the South East and Midlands.

You will manage a team of six including Helpdesk, Service Managers and Operational Leads, ensuring exceptional service and supporting rapid growth through acquisitions and organic expansion.

Qualifications

• Proven experience as a Service Director or similar leadership role in a service-led engineering business.
• Background in Mechanical Maintenance, HVAC, Building Services or related fields.
• Strong leadership, commercial and operational management skills.
• Experience leading multi-site service operations and improving performance.

Responsibilities

• Lead and develop the service management team across sites.
• Drive service delivery, customer satisfaction and operational performance.
• Implement and maintain service excellence standards across offices.
• Support integration of acquired businesses and embed best practices.
• Collaborate with Division Directors for Mechanical Maintenance, PPM, HVAC, AOV and Fire Damper Services.
• Develop scalable systems and processes to support growth.
• Play a key role in plans to double the engineering workforce.

Skills

Leadership

Service delivery

Multi-site operations

Growth & acquisitions

Job description

Fire and Security Careers is looking for a Service Director to lead service delivery for Aircon, AOV, Fire Dampers and HVAC across a national network. The role is Surrey/Kent-based (3 days/week) with travel across the South East and Midlands.

You will manage a team of six including Helpdesk, Service Managers and Operational Leads, ensuring exceptional service and supporting rapid growth through acquisitions and organic expansion.