Service Director Aircon, AOV, Fire Dampers, HVAC

Eley Solutions Ltd; England; Hybride; GBP 99 000 - 121 000; Plein temps

Avantages offerts par ce poste

20% Annual Bonus

Company Car/Allowance

Résumé du poste

Eley Solutions Ltd is seeking an experienced Service Director to lead service delivery, customer excellence and operational performance across a multi-site engineering business.

With responsibility for a team of six and travel across the South East, you will drive service standards, support growth through acquisitions and embed best-practice processes to double the engineering workforce.

Qualifications

• Proven experience as a Service Director or Head of Service within a service-led engineering business.
• Background in Mechanical Maintenance, HVAC, Building Services or similar.
• Strong leadership, commercial and operational management skills.

Responsabilités

• Lead and develop the service management team.
• Drive service delivery, customer satisfaction and operational performance.
• Implement and maintain service excellence standards across multiple offices.
• Support the integration of acquired businesses, embedding culture, processes and best practice.
• Work closely with Division Directors responsible for relevant services.
• Develop scalable systems and processes to support growth.
• Play a key role in the company's plan to double its engineering workforce.

Connaissances

Service Director experience

Multi-site operations

Leadership

Description du poste

Location: Surrey/Kent (3 days per week) with travel across the South East and Midlands if necessary

Package:c £100,000 Basic + 20% Bonus + Company Car/Allowance + Profit Share + Excellent Benefits

Lead Service Excellence. Drive Growth. Build a National Operation.

Our client is a rapidly growing provider of Mechanical Maintenance, HVAC, Air Conditioning, Fire Damper and AOV Services, with ambitious plans to expand through both organic growth and acquisition.

They are seeking an experienced Service Director to lead service delivery, customer excellence and operational performance across a multi-site business.

Managing a direct team of six, including Helpdesk, Service Managers and Operational Leads, you will ensure outstanding service standards while supporting the company's growth journey.

Key Responsibilities

• Lead and develop the service management team.
• Drive service delivery, customer satisfaction and operational performance.
• Implement and maintain service excellence standards across multiple offices.
• Support the integration of acquired businesses, embedding culture, processes and best practice.
• Work closely with Division Directors responsible for Mechanical Maintenance, PPM, HVAC, AOV and Fire Damper Services.
• Develop scalable systems and processes to support growth.
• Play a key role in the company's plan to double its engineering workforce.

About You

• Proven experience as a Service Director, Head of Service or Operations Director within a service-led engineering business.
• Background in Mechanical Maintenance, HVAC, Building Services, Facilities Maintenance, Compliance Services or similar.
• Strong leadership, commercial and operational management skills.
• Experience leading multi-site service operations.
• Track record of improving service performance, customer satisfaction and operational efficiency.
• Experience supporting business growth, acquisitions or organisational change would be advantageous.

What's In It For You?

• 20% Annual Performance Bonus
• Company Car or Car Allowance
• Opportunity to shape service strategy across a growing national business
• Key role within an ambitious organisation expanding through acquisition and organic growth
• Long-term career opportunity with genuine executive leadership potential

The Opportunity

This is a career-defining leadership role for a service-driven executive who wants to create a best-in-class operation while helping a successful engineering business scale nationally.

You'll be responsible for maintaining exceptional service standards, developing future leaders, integrating new businesses and ensuring operational excellence remains at the heart of the organisation as it grows.