Service Desk Technician - Hybrid IT Support & Growth

Thompson & Terry Recruitment; Eynsham; Hybrid; GBP 27,000 - 44,000; Full time

Benefits offered by this job

Hybrid work

Training & certifications

On-site gym

Job summary

Thompson & Terry Recruitment are seeking a Service Desk Technician to join our client’s growing IT team in Oxford. This hybrid role requires 3 days in the office and 2 days working from home, with a salary dependent on experience and a strong progression path.

You’ll be the first point of contact, diagnosing and resolving issues, handling service requests, and ensuring an excellent support experience for UK-based customers. Training and funded certifications are provided to help you grow.

Qualifications

• Excellent customer service and communication skills.
• Passion for technology and a strong interest in developing a career within IT.
• Strong organisational skills with the ability to prioritise and manage multiple tasks effectively.
• Strong problem-solving skills and a logical approach to troubleshooting, utilising AI and new technologies.
• Willingness to learn new technologies and work towards professional certifications.

Responsibilities

• Be the first point of contact for clients and provide professional technical support.
• Diagnose and resolve hardware and software issues and manage requests via the Service Desk platform.
• Deliver a high-quality support experience to businesses across the UK.
• Assist with software and hardware deployments and collaborate with colleagues to enhance service.

Skills

Customer service

Communication skills

Troubleshooting

IT support

Microsoft 365

Networking basics

Tools

Microsoft 365

Service Desk Software

Networking basics

Job description

Thompson & Terry Recruitment are seeking a Service Desk Technician to join our client’s growing IT team in Oxford. This hybrid role requires 3 days in the office and 2 days working from home, with a salary dependent on experience and a strong progression path.

You’ll be the first point of contact, diagnosing and resolving issues, handling service requests, and ensuring an excellent support experience for UK-based customers. Training and funded certifications are provided to help you grow.