Service Desk Analyst – Hybrid Support & Growth

Saragossa; Greater London; Ibrido; GBP 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Funding for courses

Descrizione del lavoro

Saragossa in Greater London is seeking an enthusiastic IT end-user support technician to be the first point of contact for staff. You will help with Windows and Microsoft 365 issues, diagnose and resolve problems, and own tickets from start to finish.

The role is hands-on and offers hybrid in-person and remote support, with opportunities to learn through funded courses and certifications as the business embraces AI and modern infrastructure.

Competenze

• Experience providing end-user support across Windows and Microsoft 365 environments.
• Strong understanding of DNS and DHCP.
• Ability to diagnose and resolve issues and own tickets from start to finish.

Mansioni

• Serve as the first point of contact for end users (in person and remote).
• Troubleshoot and resolve Windows and Microsoft 365 issues.
• Diagnose network-related queries (DNS/DHCP) and guide users to a fix.
• Own tickets from submission to resolution and communicate progress.

Conoscenze

End-user support

Windows

Microsoft 365

DNS

DHCP

Descrizione del lavoro

Saragossa in Greater London is seeking an enthusiastic IT end-user support technician to be the first point of contact for staff. You will help with Windows and Microsoft 365 issues, diagnose and resolve problems, and own tickets from start to finish.

The role is hands-on and offers hybrid in-person and remote support, with opportunities to learn through funded courses and certifications as the business embraces AI and modern infrastructure.