Service Desk Engineer — Growth, Windows & Cloud Support

Hamilton Barnes Associates Limited; Greater London; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Travel to work expensed (Zone 6)

Private Medical Insurance

Job summary

Hamilton Barnes Associates Limited in London seeks an IT helpdesk specialist to join our ICT and cybersecurity provider. You will perform 1st and 2nd line support, assist customers as their escalation point, and coordinate across projects and maintenance contracts to meet requirements.

The role includes hands-on PC and mobile support, queue management, and delivering high-quality customer service. Salary is £39,000 basic per annum with travel expensed and private medical insurance.

Qualifications

• Experience providing service desk support and handling customer queries.
• Strong familiarity with Windows 11/Server environments.
• Proficient with Microsoft 365 stack and Azure AD.
• Ability to coordinate across projects and maintenance contracts.

Responsibilities

• 1st and 2nd level troubleshooting with customers via email, phone, remote access and chat.
• Queue management with IT support ticket system.
• Hands-on PC and mobile phone support and initial kit handover.

Skills

Service Desk Experience

Windows 11/Servers

M365 Stack

Azure Active Directory

Job description

Hamilton Barnes Associates Limited in London seeks an IT helpdesk specialist to join our ICT and cybersecurity provider. You will perform 1st and 2nd line support, assist customers as their escalation point, and coordinate across projects and maintenance contracts to meet requirements.

The role includes hands-on PC and mobile support, queue management, and delivering high-quality customer service. Salary is £39,000 basic per annum with travel expensed and private medical insurance.