Service Desk Analyst – Hybrid, Training & Growth

Halton Housing; Widnes; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Holiday entitlement (30 days)

EV Salary Sacrifice Scheme

Flexible & Hybrid working

Training opportunities

Health and Wellbeing plan

Pension

Job summary

Halton Housing is seeking a proactive Service Desk Analyst to support ICT across the organisation from Widnes. The role is 37 hours per week, Monday to Friday, on a fixed-term 12-month contract.

The team will value a strong customer focus and the ability to resolve issues efficiently. Responsibilities include logging and prioritising requests, deploying devices, providing 1st/2nd line support, and creating user guides to promote self-service.

Qualifications

• Experience troubleshooting ICT issues, including Office 365 applications.
• Knowledge of Windows operating systems and mobile device support (iOS, Android and Windows).
• Understanding of ICT legislation, regulations and best practice.

Responsibilities

• Log, prioritise and manage ICT support requests, ensuring service levels are met.
• Configure, image and deploy ICT equipment, including laptops, tablets and mobile phones.
• Provide 1st and 2nd line technical support, resolving issues where possible.
• Create user guides and training materials to support self-service and knowledge sharing.
• Support service improvement through issue analysis and process recommendations.
• Manage ICT onboarding and offboarding processes, including inductions and user training.
• Maintain accurate records within Active Directory and configuration management systems.

Skills

Office 365

Windows OS

Mobile device support

Customer service

Problem solving

Tools

Active Directory

Job description

Halton Housing is seeking a proactive Service Desk Analyst to support ICT across the organisation from Widnes. The role is 37 hours per week, Monday to Friday, on a fixed-term 12-month contract.

The team will value a strong customer focus and the ability to resolve issues efficiently. Responsibilities include logging and prioritising requests, deploying devices, providing 1st/2nd line support, and creating user guides to promote self-service.