Service Desk Analyst

Countryside Partnerships PLC; Cheltenham; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Volunteer days (2 per year)

Pension scheme

Job summary

Vistry Group is seeking a Service Desk Analyst to join our Cheltenham team. You will provide first-line and second-line IT support, resolving incidents on the initial call where possible and escalating others to the appropriate teams.

The role offers agile working arrangements and a chance to contribute to a busy service desk while delivering excellent customer service. We value integrity, care and quality in our people.

Qualifications

• Experience in service desk or IT support preferred.
• Able to diagnose and resolve incidents at first contact where possible.

Responsibilities

• Provide first- and second-line IT support, resolving incidents on initial calls where possible.
• Escalate unresolved issues to appropriate support teams.
• Deliver excellent customer service and maintain high levels of user satisfaction.

Job description

• Date Posted: 13.10.2026

We have an opportunity for a Service Desk Analyst to join our team within Vistry Services, at our Cheltenham office. As our Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved should be escalated to the appropriate support team within the department to resolve.

We are pleased to say, this role can accommodate agile working arrangements.

Finally, let’s tell you a bit more about us...

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.

You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

#LI-WS1

Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General

Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.

With 2 paid volunteer days a year, you can give back to communities and charities.

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.