Principal Service Desk Analyst – Flexible/Remote

Methods Business and Digital Technology; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Pension

Private Medical Insurance

Life Assurance

Annual leave 25 days

Travel Insurance

Flexible working

Home working

Training & development

Job summary

Methods Business and Digital Technology Limited is seeking a Principal Service Desk Analyst to resolve complex incidents across the IT lifecycle. You will coordinate responses, monitor resolutions, and escalate as needed while guiding junior colleagues and deputising for the Service Desk Manager during high workload periods.

The role requires strong communication, analytical skills, and hands-on experience with Microsoft technologies, PowerShell scripting, and cloud platforms.

Qualifications

• Experience working on a Service Desk.
• Strong analytical and creative problem-solving skills; identify root causes in complex scenarios.
• Excellent communication skills via various channels.
• Ability to clearly communicate technical information to non-technical audiences.
• Willingness to work weekends/out-of-hours when required (compensation as per T&Cs).

Responsibilities

• Provide high-quality support to internal and external customers and own user problems to resolution.
• Maintain awareness of all relevant Service Level Agreements.
• Troubleshoot advanced issues across end-user compute, servers, infrastructure, and cloud platforms.
• Provide support for Microsoft technologies including Windows Server, Exchange, SQL, SharePoint, and Azure.
• Create and share PowerShell scripts for configuration and management tasks.
• Mentor and/or train Service Desk Analysts and Deputise for Service Desk Manager when needed.

Skills

Service Desk experience

Analytical thinking

Creative problem solving

Communication

Time management

Tools

Windows Server

Exchange

SQL Server

SharePoint

Azure

Office 365

Power Platform

PowerShell

Job description

Methods Business and Digital Technology Limited is seeking a Principal Service Desk Analyst to resolve complex incidents across the IT lifecycle. You will coordinate responses, monitor resolutions, and escalate as needed while guiding junior colleagues and deputising for the Service Desk Manager during high workload periods.

The role requires strong communication, analytical skills, and hands-on experience with Microsoft technologies, PowerShell scripting, and cloud platforms.