Senior Service Desk Lead - IT Support & Cloud (Remote)

Methods; Manchester; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Development – LinkedIn Learning & mgmt

Wellness – EAP 24/7

Flexible Working – home working & part

Pension & Life Assurance

Job summary

Methods Business and Digital Technology Limited is seeking a Principal Service Desk Analyst to resolve incidents across the information system lifecycle, escalating where needed and guiding junior team members. You will join a UK-based team supporting customers and internal staff with a focus on timely, accurate responses and proactive problem prevention.

The role requires strong communication, analytical thinking, and hands-on experience with Windows Server, Azure, Office 365, PowerShell, and

Qualifications

• Experience of working on a Service Desk.
• Strong analytical and creative problem-solving skills.
• Excellent communication skills across channels.
• Ability to clearly communicate technical information.
• Willingness to work weekends/out-of-hours when required.

Responsibilities

• Provide consistent high-quality support to customers and colleagues.
• Maintain awareness of relevant Service Level Agreements.
• Troubleshoot advanced issues across end-user compute, servers, and cloud.
• Provide support for Microsoft technologies: Windows Server, Exchange, SQL, SharePoint.
• Create and share troubleshooting techniques and knowledge base updates.

Skills

Service Desk experience

Analytical thinking

Communication

Troubleshooting

Team collaboration

Tools

PowerShell

Windows Server

Azure

Office 365

SQL

SharePoint

Job description

Methods Business and Digital Technology Limited is seeking a Principal Service Desk Analyst to resolve incidents across the information system lifecycle, escalating where needed and guiding junior team members. You will join a UK-based team supporting customers and internal staff with a focus on timely, accurate responses and proactive problem prevention.

The role requires strong communication, analytical thinking, and hands-on experience with Windows Server, Azure, Office 365, PowerShell, and