Service Desk Pro: IT Support & User Solutions

Betway Group; City of Westminster; Presencial; GBP 20 000 - 28 000; Tempo integral

Resumo da oferta

Betway Group in the United Kingdom is seeking a proactive IT Support specialist to provide first-line assistance to users across our growing digital platforms. You will respond to inquiries by phone, email and chat, log incidents, and help maintain IT systems and infrastructure to ensure smooth operations.

You will follow ITIL-aligned processes, prioritize issues by impact, escalate when needed, and contribute to knowledge bases.

Responsabilidades

• Providing first-line IT Support
• Responding to and resolving user issues via phone, email and chat
• Logging incidents and service requests in the service management tool
• Managing incident and request lifecycle
• Prioritizing and categorizing incidents based on impact and urgency
• Escalating complex issues to higher-level support teams as needed
• Maintaining IT systems and infrastructure
• Performing routine system checks and maintenance of tasks
• Assisting with software installations and updates
• Ensuring compliance with IT policies and procedures
• Adhering to ITIL best practices for incident and problem management
• Documenting solutions and creating knowledge base articles
• Providing excellent customer service
• Communicating effectively with users to understand their needs
• Following up with users to ensure satisfaction with the resolution

Descrição da oferta de emprego

Betway Group in the United Kingdom is seeking a proactive IT Support specialist to provide first-line assistance to users across our growing digital platforms. You will respond to inquiries by phone, email and chat, log incidents, and help maintain IT systems and infrastructure to ensure smooth operations.

You will follow ITIL-aligned processes, prioritize issues by impact, escalate when needed, and contribute to knowledge bases.