Service Desk Operator: Customer Support Pro

Mitie Group plc.; Wythenshawe; On-site; GBP 21,000 - 32,000; Full time

Job summary

Mitie Group plc. is looking for a Servicedesk Operator to join our team in a full-time role. The job involves managing phone calls and emails, supporting employees, and logging information into a central database.

You will act as the first line of contact, ensuring timely input and output of help desk data, and monitoring SLA performance. The role requires strong literacy and numeracy, confident MS Office skills, and excellent written and verbal communication.

Qualifications

• Customer service experience required.
• Proficient with Microsoft Office.
• Strong literacy and numeracy.

Responsibilities

• Handle calls and emails to the helpdesk and log information in the database.
• Ensure timely input/output of help desk data and monitor SLA performance.
• Maintain confidentiality and provide professional service across the site.

Skills

Customer service

Microsoft Office

Communication skills

Organisational skills

Interpersonal skills

Job description

Mitie Group plc. is looking for a Servicedesk Operator to join our team in a full-time role. The job involves managing phone calls and emails, supporting employees, and logging information into a central database.

You will act as the first line of contact, ensuring timely input and output of help desk data, and monitoring SLA performance. The role requires strong literacy and numeracy, confident MS Office skills, and excellent written and verbal communication.