IT Service Desk Analyst: Fast-Paced Tech Support

Betway Group; England; On-site; GBP 28,000 - 36,000; Full time

Job summary

Betway Group is seeking a proactive IT Support professional to provide first-line assistance for a global user base. You will handle issues via phone, email and chat, log incidents, and manage requests within the service management framework.

Join a fast-paced environment, ensure adherence to IT policies, and help maintain systems, updates, and knowledge base articles while delivering strong customer service and timely follow-up.

Qualifications

• Experience in first-line IT support.
• Familiar with incident lifecycle and service requests.
• Knowledge of ITIL practices.

Responsibilities

• Providing first-line IT Support, responding to and resolving user issues via phone, email and chat.
• Managing incident and request lifecycle, prioritizing and escalating as needed.
• Maintaining IT systems and infrastructure; assisting with software installations and updates.
• Ensuring compliance with IT policies and procedures; documenting solutions and creating knowledge articles.
• Providing excellent customer service and communicating with users to understand their needs.
• Following up with users to ensure satisfaction with the resolution.

Skills

First-line IT support

Phone/email/chat support

Incident logging

Tools

Service management tool

Job description

Betway Group is seeking a proactive IT Support professional to provide first-line assistance for a global user base. You will handle issues via phone, email and chat, log incidents, and manage requests within the service management framework.

Join a fast-paced environment, ensure adherence to IT policies, and help maintain systems, updates, and knowledge base articles while delivering strong customer service and timely follow-up.