Servicedesk Operative

Mitie Group plc.; Wythenshawe; On-site; GBP 21,000 - 32,000; Full time

Job summary

Mitie Group plc. is looking for a Servicedesk Operator to join our team in a full-time role. The job involves managing phone calls and emails, supporting employees, and logging information into a central database.

You will act as the first line of contact, ensuring timely input and output of help desk data, and monitoring SLA performance. The role requires strong literacy and numeracy, confident MS Office skills, and excellent written and verbal communication.

Qualifications

• Customer service experience required.
• Proficient with Microsoft Office.
• Strong literacy and numeracy.

Responsibilities

• Handle calls and emails to the helpdesk and log information in the database.
• Ensure timely input/output of help desk data and monitor SLA performance.
• Maintain confidentiality and provide professional service across the site.

Skills

Customer service

Microsoft Office

Communication skills

Organisational skills

Interpersonal skills

Job description

Servicedesk Operative

Company: Mitie

Salary: Not specified

Hours: Full-time

Location: M22 5PR

Job type: Permanent

Posting date: 12 Oct 2026

Closing date: 11 Nov 2026

Summary

We are looking for a Servicedesk Operator to join our team.

You'll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees and log information onto a database.

You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed. As a Helpdesk Operator you would be responsible for managing the flow of requests received, to ensure a continuous and efficient service.

As the first line of contact for the Mitie team, you will be answering all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment. You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's. You should be able to work under pressure in order to meet with challenging deadlines while effectively managing workloads.

You should have a strong standard of both literacy and numeracy and be confident with your knowledge of Microsoft Office. You can demonstrate excellent written and verbal communication and negotiation skills to support you in your role. You should possess good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders.

You'll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees and log information onto a database.

You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed. As a Helpdesk Operator you would be responsible for managing the flow of requests received, to ensure a continuous and efficient service.

As the first line of contact for the Mitie team, you will be answering all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment. You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's. You should be able to work under pressure in order to meet with challenging deadlines while effectively managing workloads.

You should have a strong standard of both literacy and numeracy and be confident with your knowledge of Microsoft office. You can demonstrate excellent written and verbal communication and negotiation skills to support you in your role. You should possess good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders.