Service Desk Specialist — Hybrid & Customer-Focused Support

Workman LLP; Swindon; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid work model

Study support

Discretionary annual bonus

Healthcare

Life insurance

Wellness programme

Long service holidays

Birthday off

Extra day between Christmas and New Yr

Gym membership

Cycle to work

Buy and sell holiday

Social events

Referral bonus

Job summary

Workman LLP is seeking a Service Desk Assistant to support customers, tenants and internal colleagues. You will log requests, liaise with contractors, provide updates and maintain accurate information on Service Desk platforms.

A friendly, proactive approach and strong teamwork are essential to success. Day to day duties include handling email requests, answering calls, and ensuring timely resolution in line with contract requirements.

Qualifications

• Prior experience in an administrative and customer service role.
• Excellent and professional communication skills.
• In-house training will be provided.

Responsibilities

• Log requests on the Service Desk platforms.
• Liaise with contractors to resolve issues.
• Provide updates and maintain accurate information.
• Answer emails and answer the Service Desk telephone.
• Be the first point of contact for customers and tenants.

Skills

Customer service

Administrative support

Phone handling

Teamwork

Tools

Planet

Dwellant

Job description

Workman LLP is seeking a Service Desk Assistant to support customers, tenants and internal colleagues. You will log requests, liaise with contractors, provide updates and maintain accurate information on Service Desk platforms.

A friendly, proactive approach and strong teamwork are essential to success. Day to day duties include handling email requests, answering calls, and ensuring timely resolution in line with contract requirements.